Royal Castle Vacancies July 2020

Royal Castle Vacancies July 2020

 

Royal Castle Vacancies July 2020

Customer Experience Officer

Royal Castle Limited is seeking applications from suitably qualified candidates for the following professional position:

CUSTOMER EXPERIENCE OFFICER

Apply Now

KEY RESPONSIBILITIES & DUTIES 

• Responds to customer complaints using multiple channels including telephone, email, in person interactions, social media and messaging applications (e.g. whatsapp).
• Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, thinking outside the box, implementing solutions, and when necessary escalating unresolved problems.
• Assists in the design and implementation of CX related programs based on the needs of the organization such as Customer Journey Mapping, CSAT Surveys and customer engagement activities, both internal and external.
• Analyses data to report on trends and customer feedback.
• Assists in the development of processes and procedures to enhance the customer experience and the efficiency of the CX team.
• Conduct CX Audits at key touch points in the business i.e. Stores, Social Media etc.
• Prepares weekly reports on customer complaints, customer sentiments and CX Audits.
• Assists with general administrative/clerical duties including printing, copying, filing etc.

KNOWLEDGE, SKILLS AND ABILITIES

      Knowledge: 

• Customer Service and Relationship Management principles
• Conflict Resolution Techniques
• Microsoft Office Suite

Ability to:

• Utilize active listening skills and ask probing questions
• Communicate effectively at all levels (written and verbal)
• Think strategically and proactively solve problems
• Develop and maintain good working relationships
• Work well under pressure

EDUCATION AND EXPERIENCE

• Minimum qualification of an undergraduate degree in Business Administration, Marketing, Communication or other equivalent certification

OR

A combination of relevant experience and qualifications

• Minimum of three (3) years’ Customer Service experience in a similar role for a medium to large organization
• Experience in the restaurant industry would be considered an asset

All applications are to be submitted no later than August 14^th, 2020

E-mail: recruitment@royalcastle-tt.com

Please specify “Customer Experience Officer” in the subject

OR

Human Resources Manager

Royal Castle Limited

#1-5 Race Course Road, Carapo

Arima

Apply Now

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Royal Castle Vacancies July 2020

Restaurant Supervisor- Tobago

Royal Castle Limited is seeking applications from suitably qualified candidates for the following Supervisory position: 

RESTAURANT SUPERVISOR – TOBAGO

Apply Now

KEY RESPONSIBILITIES & DUTIES 

• Ensures that the highest level of quality is established and maintained as it pertains to products and customer service.
• Monitors all costs associated with operating the Outlet, within approved parameters.
• Controls inventory levels and takes measures to prevent wastage within the restaurant.
• Ensures that the Outlet is fully equipped to function efficiently.
• Coordinates the collection and deposit of sales in accordance with Company policies and procedures.
• Handles customer complaints efficiently and professionally and reports all complaints to the District Manager.
• Ensures that all promotional material is prominently displayed within the Outlet and staff are knowledgeable about the details on same.
• Improves sales, customer relations and product and service quality.
• Reports all matters related to equipment failure, electrical, plumbing and signage to the relevant department in a timely manner.

KNOWLEDGE, SKILLS AND ABILITIES 

      Knowledge: 

• Inventory management and stock control
• Sound numeric skills
• Customer service
• Health and Safety best practices
• Advanced analytical, organizational and interpersonal skills

Ability to:

• Work with a high degree of accuracy and efficiency to meet deadlines
• Be proactive in identifying gaps and proposing improvements
• Multitask and prioritize tasks while maintaining efficiency
• Function in a multi-disciplined team environment
• Critically analyse and solve problems
• Maintain a professional and object disposition

EDUCATION AND EXPERIENCE

• Minimum qualification of five (5) CXC O’ Levels
• Minimum of three (3) years’ Supervisory experience within the customer service industry
• Restaurant experience would be considered an asset

All applications are to be submitted no later than July 5^th, 2020

E-mail: recruitment@royalcastle-tt.com

Please specify “Restaurant Supervisor – Tobago” in the subject

OR

Human Resources Manager

Royal Castle Limited

#1-5 Race Course Road, Carapo

Arima

Apply Now

TSTT Vacancies July 2020

TSTT Vacancies July 2020 To manage the Customer Experience, Retention/Churn, Content Development and Digital/Social Media communication strategies whilst building and maintaining long-term relationships to ensure continued allegiance to the company’s suite of E-Tender products and services.

Royal Castle Vacancies July 2020

Restaurant Supervisor- South

Royal Castle Limited is seeking applications from suitably qualified candidates for the following Supervisory positions:

RESTAURANT SUPERVISOR – SOUTH

Apply Now

KEY RESPONSIBILITIES & DUTIES 

• Ensures that the highest level of quality is established and maintained as it pertains to products and customer service.
• Monitors all costs associated with operating the Outlet, within approved parameters.
• Controls inventory levels and takes measures to prevent wastage within the restaurant.
• Ensures that the  Outlet is fully equipped to function efficiently.
• Coordinates the collection and deposit of sales in accordance with Company policies and procedures.
• Handles customer complaints efficiently and professionally and reports all complaints to the District Manager.
• Ensures that all promotional material is prominently displayed within the Outlet and staff are knowledgeable about the details on same.
• Improves sales, customer relations and product and service quality.
• Reports all matters related to equipment failure, electrical, plumbing and signage to the relevant department in a timely manner.

KNOWLEDGE, SKILLS AND ABILITIES

      Knowledge: 

• Inventory management and stock control
• Sound numeric skills
• Customer service
• Health and Safety best practices
• Advanced analytical, organizational and interpersonal skills

Ability to:

• Work with a high degree of accuracy and efficiency to meet deadlines
• Be proactive in identifying gaps and proposing improvements
• Multitask and prioritize tasks while maintaining efficiency
• Function in a multi-disciplined team environment
• Critically analyse and solve problems
• Maintain a professional and object disposition

EDUCATION AND EXPERIENCE

• Minimum qualification of five (5) CXC O’ Levels
• Minimum of three (3) years’ Supervisory experience within the customer service industry
• Restaurant experience would be considered an asset

All applications are to be submitted no later than July 5^th, 2020

E-mail: recruitment@royalcastle-tt.com

Please specify “Restaurant Supervisor – South” in the subject

OR

Human Resources Manager

Royal Castle Limited

#1-5 Race Course Road, Carapo

Arima

Apply Now

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Royal Castle Vacancies July 2020

Facilities Assistant

Royal Castle Limited is seeking applications from suitably qualified candidates for the following position:

FACILITIES ASSISTANT

Apply Now

KEY RESPONSIBILITIES & DUTIES 

• Performs basic duties including painting, changing ceiling tiles and cleaning the façade of Company facilities.
• Maintains the cleanliness of outside spaces such as parking lots and sidewalks.
• Cleans up after events.
• Transports equipment, machines and building materials for company events, construction of new Outlets etc.
• Completes minor facility repairs including plastering, woodworking, door lock repairs etc.
• Responds to all facilities requests in a timely and professional manner.
• Assists tradesmen with minor maintenance and repairs.
• Completes change outs of suspended ceiling tiles, where applicable.
• Maintains the cleanliness of assigned Company vehicle(s) and completes daily vehicle checklists for upkeep of same.
• Performs any other related tasks as directed by the Facilities Manager or his/her designate.

KNOWLEDGE, SKILLS AND ABILITIES 

      Knowledge of: 

• Driving a Heavy T vehicle
• Proper lifting techniques
• Basic tools
• Defensive Driving would be considered an asset

Ability to:

• Develop and maintain good working relationships
• Efficiently manage time while working in a fast paced and dynamic environment
• Multi-task while maintaining efficiency
• Maintain a positive and willing mindset
• Work and deliver results in a multi-disciplined team

EDUCATION AND EXPERIENCE 

• Minimum qualification of a Trade school certification or other equivalent certification from an accredited institution

OR

• A combination of relevant experience and qualifications
• Should be a holder of a Heavy T Driver’s Permit

All applications are to be submitted no later than August 4^th, 2020

E-mail: recruitment@royalcastle-tt.com

Please specify “Facilities Assistant” in the subject

OR

Human Resources Manager

Royal Castle Limited

#1-5 Race Course Road, Carapo

Arima

Apply Now

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