STORE SUPERVISOR UNICOMER (TRINIDAD)

DESCRIPTION

To maximize sales opportunity and profitability by delivering exceptional customer service and maintaining a motivated team in line with company policies and internal and external service standards.

PURPOSE: To maximize sales opportunity and profitability by delivering exceptional customer service and maintaining a motivated team in line with company policies and internal and external service standards.

DUTIES AND RESPONSIBILITIES:

• Monitors controllable expenses for the branch and makes recommendation to line manager.
• Analyzes all reports and takes steps to align improvements with KPI’s.
• Manages branch stock levels, adhering to company policies and guidelines with regards to stock control.
• Ensures the store is well merchandised and adheres to company standards such as cleanliness, pricing etc. Ensures all security systems are placed on high risk item
• Works with branch’s management team to co-ordinate the stocktaking activities of the branch in accordance with Company policy and ensures that all stock is labelled in conformance with Company guidelines.
• Ensures the safe and secure opening and closing of store and that only authorized personnel have access to keys and alarm panels.
• Ensures that customers receive a high standard of service, resolves conflicts in handling customer queries.
• Supervises the performance of staff to ensure that departmental goals are met; engage in staff training, discipline and motivating, and assign duties

QUALIFICATION/EDUCATION AND EXPERIENCE

• An Associate Degree and/or Diploma in Business Management Studies
• Certificate in Microsoft Office
• A minimum of three (3) years’ supervisory experience in customer service environment would be an asset

KNOWLEDGE, SKILLS AND ABILITIES

• Possess strong leadership skills, must be able to motivate and coach team, with a strong   sense of integrity
• Strongly goal-oriented, persistent and committed,
• Excellent written and oral communication and the ability to cope well in a stress-related environment
• Strong reporting, analytic and problem solving skills
• Ability to be flexible and multi task as  needs arise