Mayo Clinic expands Caribbean presence with new Cayman Islands office.

Mayo Clinic opens patient information office in Cayman Islands

Mayo Clinic has officially inaugurated a dedicated patient information office in George Town, Grand Cayman, to streamline access to its international medical network. This strategic expansion represents the healthcare provider’s third facility in the Caribbean, joining established locations in the Dominican Republic and Trinidad and Tobago. The office serves as a central hub for residents of the Cayman Islands to coordinate specialized medical care across Mayo Clinic’s campuses in the United States and London. By providing logistical support, medical record facilitation, and insurance coordination, the office addresses the growing demand for complex and tertiary healthcare services within the region. This development underscores a commitment to enhancing the patient experience through personalized administrative assistance and seamless cross-border medical travel.

Key Takeaways

The new George Town office facilitates appointments at Mayo Clinic locations in Florida, Arizona, Minnesota and London.
Staff provide complimentary administrative assistance including travel arrangements, insurance coordination and medical record reviews.
The facility focuses on administrative support for complex medical needs and does not provide direct clinical care.
This office marks Mayo Clinic’s third Caribbean location, following previous expansions in the Dominican Republic and Trinidad.

Mayo Clinic Expands Caribbean Presence with New Cayman Islands Information Office

GEORGE TOWN, Cayman Islands — Mayo Clinic is opening a representative office in the Cayman Islands to help patients, their families, health insurers and others interested in connecting with Mayo Clinic. The office on Grand Cayman Island is Mayo’s first in the Caymans and third in the Caribbean.

The Mayo Clinic Representative Office staff will help patients in the Cayman Islands and surrounding area make appointments at Mayo Clinic in Rochester, Minnesota; Phoenix and Scottsdale, Arizona; Jacksonville, Florida; and Mayo Clinic Healthcare in London. Mayo Clinic has patient information offices in roughly 15 countries, including the Dominican Republic and Trinidad and Tobago.

“The staff at the Mayo Clinic Representative Office in the Cayman Islands will play a key role facilitating travel to Mayo Clinic by patients and their families,” says Rafael Sierra, MD, an orthopedic surgeon and chair of the division of hip and knee surgery at Mayo Clinic in Rochester, Minnesota, and Mayo Clinic medical director for the Americas. “The addition of a third office in the Caribbean underscores Mayo’s commitment to serving patients throughout the region who have serious, complex and unsolved medical needs.”

The staff help with travel, lodging, billing, and insurance arrangements; provide general orientation to Mayo Clinic; facilitate Mayo review of medical records; and coordinate future appointments. The services are free of charge. The office does not provide medical care.

Mayo accepts appointment requests directly from patients and patient referrals from physicians. Interpreters are available at no cost to assist with communication between healthcare providers and patients whose primary language is not English.

Mayo care teams work together to provide a healing environment and a seamless patient experience. That includes coordinated appointment schedules, with specialists, tests and procedures located in close proximity to each other; coordination of care by one personal physician; and smooth communication at Mayo and with patients’ healthcare teams at home.

The Cayman Islands office staff may be reached at caymanislandsoff@mayo.edu and 1-345-324-9857. The office is located at Regatta Office Park Windward 3, Suite 119, Seven Mile Beach. Learn more here.

Mayo Clinic is ranked the best hospital in the world by Newsweek and is top ranked in more specialties than any other hospital in the US by US News & World Report.

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