[annettfaith60]

UNICOMER Vacancies September 2020

UNICOMER Vacancies September 2020

Senior Service Delivery Manager

UNICOMER (Trinidad) Ltd

Apply Now

Description

The incumbent will be responsible for managing The IT Service Desk, Desktop Support, VIP Service and other key IT functions, consistent with service level agreements, approved budgets and Unicomer Group policies and procedures.

Accountabilities:

Drive performance of the Service Delivery teams, correcting any negative trends observed to ensure operational efficiency and achievement of established targets Control the incident, request, change and escalation processes ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required Coordinate presentation and audio-visual support and training to ensure meeting room technology and collaboration tools are maintained to high standards, consistently available and used effectively Ensure that laptops, PCs and access devices are built, maintained and continually improved to mitigate risk to the confidentiality of data and integrity of systems and maintain high performance Monitor service improvement plans including conducting service review meetings and recommending amendments to same to maintain high customer service standards and adherence to service level agreements Perform any other related duty that may be assigned to you by your line manager to ensure effective operation of the department

Requirements:

Education and knowledge

Bachelor’s degree in Business or Technical discipline Must be ITIL Qualified At least three (3) years’ experience as a service delivery professional Must have knowledge of Operating Systems, Databases, Application Servers Expertise in networks and telephony, servers and desktops, internet, security Knowledge of retail and financial business services (is an asset)

 

 

 

 

 

Competencies and skills

• Able to read, write, speak and understand English
• Expertise in Business Information Management
• Knowledgeable of Products and Services
• Expertise in typical business applications in the industry.
• Expertise in Risk Management and Analysis
• Excellent leadership and people management skills
• Excellent written and verbal communication skills
• Excellent customer facing/customer service skills
• Able to manage sensitive and sometimes confidential information
• Able to demonstrate initiative; be proactive and self-motivated

 

Only shortlisted candidates will be contacted.

Apply Now

UNICOMER Vacancies September 2020

Senior Infrastructure & Operations Manager

UNICOMER (Trinidad) Ltd

Apply Now

Description

The incumbent will be responsible for leadership and management of Infrastructure and Communications Services and outside vendor relationships. In addition, responsible for services and agreements to deliver efficient and quality support to the various countries.

Accountabilities:

Implement and manage customer service solutions in conjunction with key stakeholders via the Cloud data center facilities, in support of the customer sales cycle to ensure that all support teams meet the objectives. Plan, organize, and control, the overall day-to-day operations of all cloud data centers, the delivery of end-user services, both in terms of infrastructure application support and business applications; routine or operational management, infrastructure applications, and business applications to ensure department budgets, goals, and project deadlines are met. Deploy and deliver infrastructure applications, and business applications, enforcing the construction of appropriate hardware and software architectures. Coordinate the management of IT services in the different countries in which the company operates, aligned to the defined corporate strategy of IT Infrastructure to ensure high standard of service delivery to the business, enabling achievement of customer service objectives. Manage and negotiate group purchases and acquisitions, ensuring effective deals at reasonable prices; the contracting of services to internal or external suppliers, including service agreement and establishing appropriate compliance metrics to ensure high standard of service delivery to the business, enabling achievement of customer service objectives. Ensure the proper implementation of business continuity plans, disaster recovery plans, providing for this case, availability of IT infrastructure platforms, which supports mitigating the critical risks identified to mitigate risks and ensure business continuity after crises/disasters.

Requirements:

Education and knowledge

MSc or Bachelor’s degree in IT or Computer Engineering, and certifications in facility management. 10+ years of Mission Critical industry experience with managing both mechanical and electrical systems. Data center experience is highly preferred. 10+ year’s personnel management experience. Experience with Business Continuity and Disaster Recovery planning and management Training in technology service management. Solid understanding of IT security principles, policies and services

 

 

 

 

 

Competencies and skills

• Strategic planning, designing, management, and support knowledge of distributed architectures.
• Strong analytical, organizational, and communication skills.
• Ability to manage multiple tasks simultaneously and pay keen attention to detail and quality
• Ability to work with internal and customer executives and technical personnel at all levels.
• Business Information Management.
• Knowledge of the Market, Products and Services
• Business and IT Strategy Alignment and IT team leadership
• MS Office Packages
• Risk Management and Analysis

Only shortlisted candidates will be contacted.

Apply Now

UNICOMER Vacancies September 2020

Senior Business Solutions Manager

UNICOMER (Trinidad) Ltd

Apply Now

Description

The incumbent will be responsible for managing business solution initiatives/projects, in alignment with the strategic business objectives.

Accountabilities:

Manage changes/upgrades to systems/Lifecycle of changes to business systems to ensure changes/upgrades work seamlessly with other functional areas of the business, i.e., Finance, Purchasing, Logistics, Credit, etc. and Business Units effectiveness and efficiency. Manage the selection of IT Vendors to ensure alignment of business goals with technological solutions. Monitor, control communication, coordinate progress of projects/initiatives of business solutions to ensure compliance with business plan, identify deviations and propose solutions to correct deviations and timely decision making, prioritization of activities and obtain the proposed business results. Lead, motivate and develop all members of the Business Solutions team to ensure correct assignment, monitoring and periodic review of objectives as well as carrying out and documenting one and one meeting with each direct report. Perform any other duties assigned by the CIO to ensure country objectives are achieved.

Requirements:

Education and knowledge

Bachelors and or Master’s degree in IT or Computer Science or Engineering discipline. A certificate in Project Management from a recognized body (e.g. Project Management Institute, PMI). 7 to 10 years project management experience or equivalent, running multi-disciplined ICT projects with extended duration Operations Management experience in a business environment Knowledge of retail and financial business services Track record of translating business needs and functionality into technological solutions

 

 

 

 

 

Competencies and skills

• Able to read, write, speak and understand English.
• Extensive knowledge of Unicomer’s products and services, with an understanding of the company’s network technology and topology
• Knowledge of Software Applications – Microsoft Project or similar project management software, Microsoft Office Suite
• Expertise in the established Project Management body of knowledge in the following nine areas: Risk Management, Cost Management, Scope Management, Quality Management, Human Resource Management, Time Management, Procurement Management, Integration Management, and Communication Management
• Expertise in Environment Health and Safety Management

Only shortlisted candidates will be contacted.

Apply Now

UNICOMER Vacancies September 2020

Senior Applications Manager

UNICOMER (Trinidad) Ltd

Apply Now 

Description

The incumbent will be responsible for maintaining and monitoring application systems consistent with Unicomer group policies, procedures and guidelines.

 

Accountabilities:

Direct the applications team’s performance by correcting any negative trends observed in order to meet departmental objectives. Monitor and manage application performance and systems, including recommending changes to service, to ensure end user satisfaction. Maintain and develop current application solutions, by working with other members of the Operations and Infrastructure Support/Applications support team, to support business continuity and disaster recovery requirements. Liaise with 3rd party support partners on the escalation and development of system enhancements and issues, to meet the growth objectives of the business. Perform any other related duty assigned by your line manager to ensure the proper operation of the department.

 

Requirements: 

 Education & Knowledge

Degree qualification in related ICT field or equivalent experience ITIL V3 qualified Exprience in developing capacity management plans Experience of incident and change management processes Experience with supporting multi-tier infrastructurs Experience of recording and solving application support issues from customers, prioritizing requests, implementing and communicating timely solutions. Expertise in MS SQL Server (2005/2008/2012/2014) is required. Highly proficient in scripting (Visual Basic 6.0, MS Visual Studio) Highly proficient in scripting (Visual Basic 6.0, MS Visual Studio) Expertise in T-SQL Knowledge in Database Administration Experience using SharePoint Expertise in ITIL Compliant Call Management Systems i.e. Footprints Expertise in VB.Net, C# and ASP.Net optional Competencies and Skills Able to read, write, speak and understand English Must be tactful and sensitive when working with confidential information Highly motivated and flexible Must be innovative and creative Must be a self-starter who is able to work with minimum supervision Must be resilient Able to work autonomously and as a part of a team Must have an understanding of the importance of equality and diversity within the work environment   Only shortlisted candidates will be contacted.

Apply Now

UNICOMER Vacancies September 2020

Senior Data Engineering Manager

UNICOMER (Trinidad) Ltd

Apply Now

Description

The the incumbent will be responsible for leading our customer insight analytics team while building and expanding the business analytics data platforms

Accountabilities:

Lead and manage the data engineering and BI team and vendors Model data and metadata to support reporting, analytics, and data science programs Work with engineers and business owners to define instrumentation and data requirements Find and create new data sources and ETLs to expand our analytical capabilities Deliver fresh analyses to drive product decisions and feature development Dive deep into complex problems and answer critical business questions Extract valuable insights from data to better understand our customers Explain technical concepts and analysis clearly to a wide audience, including senior leadership

 

 

 

 

 

 

 

Requirements:

Education & knowledge

Bachelor’s degree in Computer Science, Mathematics, Statistics, or similar analytical field 3+ years of hands-on experience hiring and managing teams of data engineers 5+ years of experience as a BI Engineer or Data Engineer Highly proficient in SQL and knowledgeable about data warehousing concepts Proven experience building tables and ETLs Coding proficiency in at least one modern programming/scripting language (e.g. Python, Ruby, etc.) Experience with data visualization (e.g. Tableau) and building dashboards

 

 

 

 

 

 

Preferred Qualifications:

• Master’s degree or higher in Computer Science, Mathematics, Statistics, or similar analytical field
• Experience with Redshift or similar OLTP database architecture
• Experience building on the Oracle or AWS Cloud, including EC2, S3, and EMR

Only shortlisted candidates will be contacted.

Apply Now

UNICOMER Vacancies September 2020

Senior Quality Assurance & Testing Manager

UNICOMER (Trinidad) Ltd

Apply Now

Description

The incumbent will be responsible for ensuring overall software quality is monitored and maintained and/or validates system QA standards necessary to execute test plans and procedures, in collaboration with project leads for acceptance testing of new or modified applications/systems.

Accountabilities:

Determine, in collaboration with business area execs, vendors and operations execs, whether systems and system components, are appropriate and/or ready for implementation to deliver development tasks that meet quality criteria while driving automation and raising the bar of all the quality processes. Foster stable support framework for development teams and business units in the area of quality control and the development of new or revised applications. Guide the creation of standard test environments, tests plans, test scripts, phases of testing cycle, alpha and beta testing, quality assurance and issue tracking. Set and review processes for test plan reviews, test strategies and see that all the various kinds of testing like unit, functional, performance, stress, acceptance etc. are getting covered ensuring test plans get reviewed by all stakeholders. Analyse, design, document and review new or modified QA procedures, QA metrics and standards in line with industry standards; including new strategies for automation testing and day to day work processes like agile and scrum to ensure the quality of delivered applications and information systems for the current project/product. Coordinate, manage operational functioning of the QA team to ensure a high performing team. Review and action relevant reports on the status of QA outputs, resolving escalations and queries, risks contingencies and plans.

Requiements:

Education and knowledge

Bachelor’s Degree in Computer Science. 5-7 years of applicable experience, preferably in retail and / or finance background Onsite coordination experience and Agile experience is a Plus Knowledge of software Quality Methodologies Knowledge of Agile methodology Knowledge of ISTQB standards Knowledge of Operating Systems

 

 

 

 

 

 

Competencies and skills

• Proven track record performing team lead responsibilities – mentoring and guiding junior technical staff.
• Experience influencing stakeholders at senior leadership levels
• Strong QA testing background for hands on testing, test plan creation, test cases creation and execution test summary reporting
• Track, investigate and resolve any issues during project execution and testing
• Strong communication skills and analytical thinking and good documentation experience
• Ability to interact with project stakeholders, document testing scope, functions and testing approach

Only shortlisted candidates will be contacted.

 

Apply Now

Visit Trinidad, Tourism Trinidad Limited (TTL) Destination Trinidad commercial

A new Destination Trinidad commercial captures the essence of the island’s sports, events, and conferences/meetings. Tourism Trinidad Limited (TTL) launched …

About UNICOMER (Trinidad) Ltd

UNICOMER(Trinidad) Ltd is the largest retailer in the Caribbean operating ninety (90) stores in eleven territories and serving 1.5 million customers every month. For the last sixteen (16) years, UNICOMER (Trinidad)Ltd has served the local market. Currently we have twenty five (25) stores nationwide and command 42% market share. We represent the world’s most respected electronics brands such as Whirlpool, Sony, Panasonic, GE, DELL and Apple to name a few. We are now proudly owned by Regal Forest Holding, an El Salvador based conglomerate, which is the largest consumer electronics retailer in Central America employing over 4,000 people. Employment with UNICOMER (Trinidad)Ltd provides the opportunity for growth and development locally as well as throughout the Caribbean and possibly Central America.

Direc1 Customer Sales Vacancy

Do you possess the following qualifications?* Minimum of 5 CXC O’Levels including Mathematics & English* A minimum of two (2) years experience in Customer Service and Sales* Effective interpersonal skills* Strong Communication skills* Ability to multi-task* Ability to adapt to dynamic environment

TSTT Vacancies September 2020

Deadline Date: 11 September 2020. Applications Developer – To build, write codes and design applications software for use within the organization by utilization of core programming concepts. Analytics Analyst & Reports Developer – To develop assigned reports, automated scripts etc.

Ministry of Health Vacancies

Deadline for submission is Friday 11th September, 2020. – Port Health Control Officer 48 positions – Occupational Health Analyst II 1 position – Medical Laboratory Technologist, QPCC 1 postion – Health Visitor, QPCC 3 positions – Graphic Designer 1 position – Corporate Communications Officer 4 positions

[Author]

Posts