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TSTT Vacancies September 2020

TSTT Vacancies September 2020

Applications Developer

Telecommunications Services of Trinidad and Tobago Limited

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Description

To build, write codes and design applications software for use within the organization by utilization of core programming concepts.

Job Purpose

To build, write codes and design applications software for use within the organization by utilization of core programming concepts; also responsible for training of all end users as well as maintain liaison with quality assurance section (Operations and Business Support) for validation of complete end to end testing of newly developed applications software.

To produce relevant technical and end user full documentation.

Key Results Area

Strategy Planning:

Responsible for strategic planning, design engineering and implementation of solutions in alignment with business objectives.

To be accountable and responsible for oversight of the Service and Application Performance

To research and keep continuously abreast of new technological developments by maintaining a broad background in software development technology offerings; aimed at recommending high quality solutions to internal customers across the organization.

Application Development:

To be responsible for front and back-end development of solutions inclusive of the core functionality required by end users; includes responsibility for best practice security configurations of these solutions.

To write high level code for applications in use; includes the testing of applications through stringent routines and procedures to ensure that it runs smoothly with optimum operational efficiency.

Service Assurance:

To research, analyze, design and build Tier 3 (Support) service assurance management for all solutions managed/developed by the section.

Responsible for statistical analysis and reporting for all section services including the development of technical standards documents and implementation procedures for new and emerging technologies.

To prepare Root Cause Analysis of application issues as a preventative measure, fault resolution support and control of service issues; this includes the design and implementation of remedial plans by analyzing existing practices, procedures and problems; thereafter recommend and implement modifications and enhancements to current applications.

To perform due diligence by continuously monitoring of applications to ensure availability and Business continuity (Tier 1 to 3); alerts end users of problems detected, provides support and takes corrective action as warranted.

To perform reviews on the implementation of the remedial plans identified under Preventative for the Root Cause Analysis process; develop, read and interpret Method of Procedures (MOPS) as per change management initiatives; thoroughly test applications from a technical perspective to ensure it meets business needs to ensure Quality assurance / Planning and development.

Responsible for section Key Performance Indicators (KPI’s) and Service Level Agreement (SLA) development and management in alignment with the company’s strategic direction.

CAPEX forecasting / Budgeting:

To coordinate and implement projects (design and test) as assigned by the Manager.

OPEX forecasting/ Budgeting:

Responsible for execution of section contracts and monitoring of relevant budget lines.

To train all end users, inclusive of quality assurance staff once the application is built and goes live into production.

To thoroughly document and report on application issues and development work (work product documentation, checklists, training materials and standards documents) to enable knowledge transfer and cross training of users.

Workplace Safety – To validate that all work is done in accordance with established safety practices and procedures.

To perform any other such related duties that may be assigned by the Manager from time to time.

Qualification/Experience/Training

A minimum of a bachelor’s degree in Computer Science or Information Systems.

Detailed knowledge of and experience with Microsoft productivity tools, Visio, VM Ware or any virtualization tool as well as utilizing third party Application Programming Interfaces (APIs).

A minimum of two (2) years’ relevant experience, one (1) year of which involved specific professional Application Development in the following –

-Java

-JavaScript

-PHP

-CSS

-HTML5

-Other OOP Programming language

-SQL and Databases.

Knowledge of Project Management, A+, Network +, ITIL Foundation, Security +, MySQL, Oracle SQL, Crystal Reports, XML, ASP, JSP, Web Protocols, Web Design, SDLC will be an asset.

Work is completed within an office-based environment.

Competencies

Customer Focus:

Prioritizes and takes action which aligns with the key initiatives and core values so as to achieve the needs of both internal and external customers. Designs, enhances and delivers products and services with the customer experience top of mind.

Planning and Results Orientation:

Invests time in upfront planning to achieve organizational goals and objectives while meeting quality standards, following the appropriate processes, and continuously assessing results.

Creativity and Innovation:

Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things to be and remain an agile broadband provider. Encourages experimentation and accepts failure as a driver of innovation.

Communication:

Effectively and appropriately interacts with others to build relationships, influence others, and facilitate the sharing of ideas and information. Uses tact and diplomacy to navigate difficult situations. Relays key messages by creating a compelling story, targeted to specific audiences.

People Leadership: Inspires, motivates, and empowers people to achieve organizational goals. Coaches, mentors, and manages employee experience, and employee performance, through mindful preparation. Creates space for others to lead.

Managing Through Change and Uncertainty:

Adjusts thinking and behavior to resiliently face change and uses experience to fuel growth. Embraces failure as a learning opportunity for themselves and others. Enables the process of change and transition while helping others deal with the effects of change.

Relationship Building:

Develops internal and external trusting, professional relationships. Purposefully develops networks to build value through collaboration.

Deadline Date:  11 September 2020

Apply Now

TSTT Vacancies September 2020

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TSTT Vacancies September 2020

Analytics Analyst & Reports Developer

Telecommunications Services of Trinidad and Tobago Limited

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Description

To develop assigned reports, automated scripts etc. that are used to enhance the operations of the organization as directed by the Section Manager; by providing staff members with the right tools to meet said objectives; by ensuring set business objectives are met on a timely basis.

 

 

JOB PURPOSE:

To develop assigned reports, automated  scripts etc. that are used to enhance the operations of the organization as directed by the Section Manager; by providing   staff members with the right tools to meet said objectives; by ensuring set business objectives are met on a timely basis.

This position exists to assist the manager in simplifying, enhancing and automating assigned business processes, thus increasing productivity.

Strategy Planning:

Responsible for oversight of assigned Service and Application Performance products and services.

To research and keep abreast of technological developments by maintaining a broad background in software development technology offerings, to ensure high quality solutions for customers.

Report Development:

To be jointly responsible with the section manager for all the stages of report development – source integration, script development, code reviews, automation until the final release of script into the live production environment.
(Tableau and other reporting tools)

Service Assurance:

To be responsible and accountable for Tier 3 (Support) service assurance management for all solutions managed/developed by the section.

To oversee application performance, statistical analysis and reporting for all assigned section services.

To assist the Manager with responsibility for Key Performance Indicators (KPI) and Service Level Agreement (SLA) development and management in alignment with the company’s strategic direction

To oversee the fault resolution support , Root cause Analysis and Control of service issues by preparing detailed analysis of application problems; the design and implementation of  remedial plans; Analyze existing practices, procedures and problems, recommending and implementing modifications and enhancements to improve current applications; including responding to and close off on trouble tickets for assigned applications

CAPEX/ OPEX forecasting/budgeting:

To commence and execute assigned projects as directed by the Manager; includes design, test, and implementation.
Responsible for approval of assigned OPEX budget lines
Workplace Safety – To validate that all work is done in accordance with established safety practices and procedures.

To perform any other such related duties that may be assigned by the Manager from time to time.

QUALIFICATIONS AND EXPERIENCE

 

A minimum of a bachelor’s degree in Telecommunication Engineering, Computer Engineering, Information Technology or Computer Science.

At least three to five (3-5) years’ experience in a related IT environment, or equivalent
Knowledge in ITIL/COBIT , MySQL, Oracle SQL, Crystal Reports and Microsoft Certified System Engineer will be an asset.

Working with relational database systems; Proficient with systems, application, and database monitoring tools and techniques; Ability to develop, design and implement promotions.

Experience on a modern billing system, example, Ericcsson, Optiva, Netcracker, SIEBEL or similar type billing system will be preferred.

Microsoft Office Productivity Tools, such as, MS Word, MS Excel, MS Power Point, Visio and MS Project required and utilizing third party APIs.

Work is largely in an office-based setting.

Experience in a product team, product development or similar environment, will be an asset.

COMPETENCIES:

Customer Focus: Prioritizes and takes action which aligns with the key initiatives and core values so as to achieve the needs of both internal and external customers. Designs, enhances and delivers products and services with the customer experience top of mind.

Planning and Results Orientation: Invests time in upfront planning to achieve organizational goals and objectives while meeting quality standards, following the appropriate processes, and continuously assessing results.

Creativity and Innovation: Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things to be and remain an agile broadband provider. Encourages experimentation and accepts failure as a driver of innovation.

Communication: Effectively and appropriately interacts with others to build relationships, influence others, and facilitate the sharing of ideas and information. Uses tact and diplomacy to navigate difficult situations. Relays key messages by creating a compelling story, targeted to specific audiences.

People Leadership: Inspires, motivates, and empowers people to achieve organizational goals. Coaches, mentors, and manages employee experience, and employee performance, through mindful preparation. Creates space for others to lead.

Managing Through Change and Uncertainty: Adjusts thinking and behavior to resiliently face change and uses experience to fuel growth. Embraces failure as a learning opportunity for themselves and others. Enables the process of change and transition while helping others deal with the effects of change.

Relationship Building: Develops internal and external trusting, professional relationships. Purposefully develops networks to build value through collaboration.

TSTT Vacancies September 2020

DEADLINE DATE: 11th September 2020

Apply Now

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