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Subway Store Manager Vacancy

Subway Store Manager Vacancy

Prestige Holdings Limited – Subway

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Description

The Store Manager oversees the daily operations of their restaurant. He/She develops, coaches and trains the staff in their restaurant for operational excellence and is responsible for the overall management of the restaurant’s P&L.

DUTIES AND RESPONSIBILITIES

• Works closely with the Regional Manager to execute the Brand’s operational strategy, overall business goals and targets.

• Achieves individual and team objectives in line with the company’s overall Balanced Scorecard (BSC) targets and strategic goals by sound planning, implementation and use of appropriate reports.

• Customer Satisfaction: Responsible for driving customer satisfaction. Ensures 3 Second rule for customer service is observed by all employees. Ensures 100% quality product availability; meets service standards for carry-out, dine-in and drive-thru where applicable; demonstrates effective use of throughput system; spends time with customers; makes decisions based on customer needs; monitors and responds to customer complaints; role models customer service behaviour; recognizes Supervisors and Sandwich Artists for satisfying customers.

• Staffing: Is responsible for maintaining a full staff; effectively schedules and deploys of staff members for the productive and efficient operation of the restaurant; continually upgrades the quality of Sandwich Artists; develops a “core team” focus; commits to PHL’s selection process; ensures quality performance appraisals; drives to increase retention in the restaurant; keeps HR Officer and Regional Manager informed of needs.

• Sales Building: Builds sales by focusing on operational excellence. Creates an environment for hassle-free convenience for the customer; interacts with customers and the community; executes correct operating procedures; meets service time standards; coaches and trains Sandwich Artists to deliver the ultimate customer experience; ensures flawless market execution (e.g. tent cards, window clings, menu boards); establishes a consistent suggestive selling program; Works with Marketing Manager on specific sales building needs.

• Coaching and Training: Coaches and trains Supervisors and Sandwich Artists for operational excellence; supports Company training initiatives; uses University of Subway online training programmes; coaches, trains and cross-trains Sandwich Artists on proper procedures and attitudes; identifies a training “buddy” for each new hire; takes ownership of the on-boarding process.

• Profitability: Responsible for restaurant P&L (i.e. attainment of plan);  meets targeted flow-thru percent; maintains a top-line orientation; controls daily operations in the restaurant; ensure operations focus and execution; ensures correct operational procedures are followed at all times.

• Recognition and Motivation: Champions recognition and motivation efforts by “catching” others doing the right thing; focuses on coaching and informal, on-the-spot recognition; role models recognition behaviour; creates a positive atmosphere when on duty; tells employees “thank you”; celebrates success and has fun.

• Health and Safety: Ensures a safe working environment by facilitating safe work behaviours of the team; ensures proper product handling procedures for food safety; maintains proper cash handling procedures and enforces policy; works with Regional Managers, Services and Facilities Managers on specific needs.

• Employee Relations: Maintains an environment free of harassment and discrimination. Resolves store-level employee relations activities with assistance provided by the Human Resources Officer; is proactive in handling employee relations issues; ensures execution of policies, practices and programmes; manages relations and resolves disputes.

• Managing Restaurant Assets: Verifies the delivery of quantity and quality of goods provided by vendors; performs preventative maintenance basics; maintains a Maintenance Log and Preventive Maintenance Checklist; completes first call to the Facilities Manager for follow-up, if work is unsatisfactory.

• Performs other related duties as may be required occasionally.

Must be available to work shifts, weekends and public holidays.

QUALIFICATIONS AND WORKING EXPERIENCE

Diploma in Management studies

Five (5) years experience in the retail, service or restaurant industry

Proficient in Microsoft Office

Knowledge of the restaurant (quick service) industry will be an asset.

                                                             OR

Possession of a GCE/CXC Certificate with passes in five (5) subjects inclusive of English Language and Mathematics, supplemented by Management training and a track record of achievement in the relevant industry. Must be proficient in Microsoft Office.

Subway Store Manager Vacancy

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