C&W COMMUNICATIONS Vacancies

DESCRIPTION

Support the customer segmentation strategy based on analysis of transactional and behavioral data to drive life-cycle campaigns and marketing campaigns.

Purpose of the Role

Support the customer segmentation strategy based on analysis of transactional and behavioral data to drive life-cycle campaigns and marketing campaigns.

Main Responsibilities 

• Leverage customer database to create and assess various segments on an ongoing basis
• Help develop propositions regarding the segmentation and targeting of customers to improve customer experience and maximize revenue
• Develop a deep understanding of the data within the customer database, identify gaps and areas of potential improvement
• Assist in the sizing and prioritization of new marketing opportunities
• Provide analytical support for marketing programs across channels
• Assist in the measurement of successful campaigns.
• Develop and Maintain Dashboards/KPIs and reporting across channels
• Assist the team with deepening their understanding of FLOW customers’ behaviors by providing channel specific or overall customer insights to drive campaign ROI and/or channel revenue
• Answer data-related business questions in a timely manner utilizing a variety of available Business Intelligence tools

Qualifications and Experience

• Minimum 2 years experience as a data analyst, data engineer, or database administrator
• Experience with data management platforms or customer data platforms
• Experience collaborating with stakeholders from marketing teams

DESCRIPTION

Work alongside the Director to plan , define and successfully execute the in-market performance of revenue growth and churn reduction across all bases of the B2B segment.

Purpose of the Role

The Manager, B2B Go To Market & Consumer Base Management  will work alongside the Director to plan , define and successfully execute the in-market performance of revenue growth and churn reduction  across all bases of the B2B segment.

Help to define the in-market base management/value proposition strategy and roadmap for the B2B segment, and lead specific initiatives that deliver against strategy and the AOP targets.

Responsible for defining and tracking commercial and customer-centric metrics to ensure in-market success.

Main Responsibilities

• Base Management/Churn Reduction & Value Proposition: strategy, creation, planning and execution
  • Lead for the B2B function with a focus on preventing/reducing churn through data analysis and marketing analytics within B2B market segments.
  • Collaborate cross functionally with key internal stakeholders to ensure identification of barriers to success and create appropriate response tactics/strategies to manage and grow base.
  • Develop cross channel strategies with peers to ensure Company-wide revenue objectives are met.
  • Collect and cut data to drive insights, action and to monitor progress of initiatives (churn, containment rate, changes to save rate, etc).
  • Responsible for program management focused on tracking initiatives and work with individual owners to set milestones and share status.
  • Coordinate the collection and analysis of relevant information concerning current and potential markets and competitors, cross-functional teams, and external vendors in all phases of market research, analysis, and reporting.
  • Investigate market research technique, new trends, and seeks ways to utilize research to support Company initiatives.
  • Interpret market research data for Managers to assist in their decision-making
  • Oversee the execution of research projects and communicate findings to appropriate audiences.
  • Own and maintain the strategy for proposition and cross-product bundles for B2B segments which will support the overall business direction.
  • Lead, develop and ensure execution of segment-specific value propositions / cross-product bundles to drive profitable customer growth which must complement and support customer value management initiatives. These initiatives may include specific in-market promotions.
  • Ensuring alignment between FLOW’s product offering and value propositions and the competitive landscape.
  • Establish best practices for creation, definition and launch of value propositions / bundles which includes definition of customer experience at key customer touch points. Own the full lifecycle management of these initiatives from concept through to retirement.
  • Hold overall accountability for the customer experience of their initiatives, so that revenue per customer is enhanced, churn is reduced and cost to serve is minimized.
  • Responsible for definition and tracking of commercial and operational metrics for these initiatives to ensure optimal commercial and customer experience outcomes.
  • Hold overall accountability for profitability of initiatives in order to hit and surpass AOP targets. Define specific pricing ranges for propositions / cross-product bundles based on commercial analysis.
  • Develop all initiatives and segment-specific action plans based on deep customer insight, competitive landscape, business opportunities and risks
  • Responsible for definition of the go to market plans in conjunction with business units, sales channels, product management and marketing
  • Agree sales targets for initiatives with sales channels and in-country teams, and drive business case through Flow stage gates / approval process
  • Own the creation of regular sales packs and roadshows to educate and excite front line staff on new initiatives

Roadmap and AOP

• • Own and ensure delivery of the proposition roadmap for the B2B segment across the Region.
  • Engage with the broad executive team, Marketing peers, and In-Country teams to agree & prioritize proposition roadmap based on commercial objectives
  • Recommend and get buy in to priorities based on business targets, customer needs and competitive landscape
  • Input into AOP action planning and budgeting based on understanding of segments, markets and planned propositions.

People Leadership

• • Develop, coach and mentor direct and indirect reports. Ensure individual development plans in place for direct reports.
  • Define objectives, work-plans and priorities of direct reports to meet business needs.
  • Ensure people management basics are completed regularly and on time: 121’s, appraisals etc
  • Establish the vision and best practice for the team, and act and behave as an exemplar of the company values

Cross-Functional leadership and delivery

• • Create and define the concept document (or similar) relating to initiatives, with input from appropriate cross-functional colleagues.
  • Ensure approval of initiatives through relevant governance bodies which will require communication with and signoff from relevant stakeholders
  • Work with Product Management and Marketing to ensure that the propositions and cross-product bundles complement the respective product and marketing strategies
  • Lead and participate in cross-functional teams across FLOW in developing and implementing new programmes as required

Qualifications and Experience

• MBA or equivalent post graduate qualifications preferred.
• Minimum 5 years in creating, launching and managing customer centric propositions and/or products and services within Telecommunication, Media, Consumer Goods, Financial Services industries
• Ideally, excellent knowledge of the telecommunications industry, the Caribbean in particular
• Expertise of creating and implementing successful go to market strategies
• Proficiency and/or understanding of a broad array of customer demand driving functions including product management, marketing, advertising and sales, CRM, loyalty, market research, and retention programmes.
• Extremely numerate, with experience of managing and/or delivering to business targets. Strong focus on profitability and ability to create business cases.
• Understanding of sales process and drivers of sales, customer segmentation and routes to market
• Familiarity with standard customer insights techniques
• Ability to get buy for recommendations at senior levels including c-level
• Experience of successful direct team leadership and cross-functional influencing and leadership

• Strong negotiation, influencing and interpersonal skills
• High level of business acumen and professionalism
• Excellent knowledge of the region and the respective cultural/socio-political nuances
• Understanding and use of statistical data validation and methodologies

• Superior diagnosis and analytical skills. Skilled at problem solving especially in situations with high ambiguity
• Strong written, verbal communication and presentation skills
• Bias for action and results. Self starter with drive and initiative
• Experience of leading teams Regionally in a matrix environment. Ability to foster teamwork and collaboration.
• Project Management and Good computer skills

DESCRIPTION

Job Purpose:

Key Accountabilities:

Knowledge & Experience:

DESCRIPTION

To support Project Manager Lead in the delivery of projects and programs in the LLA NOC, as well as in the implementation of project governance, reporting and control tools and processes.

Job Purpose:

To support Project Manager Lead in the delivery of projects and programs in the LLA NOC, as well as in the implementation of project governance, reporting and control tools and processes. Project Manager must perform essential tasks such as updating project schedules, coordinate with internal and third parties stakeholders to ensure project delivery, and to anticipate problems, critical issues and opportunities as these arise. Project Manager is expected to actively encourage and promote continual development of challenging collaborative working behavior to maintain efficient and effective team relationships, required for a flawless execution of projects.

Key Accountabilities:

• Coordination, of project meetings with key stakeholders: internal resources and third parties/vendors
• Production of documentation required to successfully deliver the project scope: progress track, proposals, presentations and meeting notes.
• Ensure that wider LLA arrangements are implemented, as appropriate within the project plan for each operation on project scope, and advising the management team of any necessary action.
• Track project progress and incorporate into formal reports
• Anticipate and take effective action to avoid emerging delivery issues, identifying constraints and blockers, providing recommendation and escalating in a timely manner
• Identify and track Project Risks on a Risk Register
• Monitor and report on Project Progress.
• Immediately escalate any issues on the project to designate which may cause delay or significant high risk to a project.
• Complete Project reports daily, weekly and monthly or as requested.
• Compile and complete presentations which include but not limited to Stakeholder engagement and Project Updates.
• Plan Project resources for efficient utilization and effectiveness
• Coordinate the development of user manuals, training and any other documents required for Project Handover.
• Performs miscellaneous job-related duties as assigned by the Director, Manager or Supervisor.

Knowledge & Experience:

Preferred education/ qualifications:

• Bachelor’s degree in Engineering/ Computer Science or equivalent work experience in lieu of formal education to be determined by hiring manager
• Project Management certification such as Project Management Professional (PMP) / PRINCE II certification is a plus

Knowledge & Experience:

• 1+ years of Proven experience with Project Management
• 1+ Years of Proven Experience creating Exec Presentations for Stakeholder engagement and building Project Org Structures.
• Critical Thinking Skills & Abilities:
• Work collaboratively with other multidisciplinary teams to manage related issues on the project and liaise with stakeholders on requirements
• Strong sense of responsibility for the delivery and organization of assigned work
• Summarizing and communicating the essence of projects, the status, key issues and key risks succinctly and accurately
• Identifying and evaluating options, solving problems and making rational evidence based decisions.
• Strong communication skill with all level of management staff

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DESCRIPTION

Enterprise Account Manager

Purpose of the Role                                           

We are looking for a qualified Enterprise Account Manager to join our team. You will be responsible for developing long-term relationships with customers developing market strategy to improve an organisation’s market position and achieve financial growth. You will build key customer relationships, predict customer future needs, identify business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions.   Must be willing to work on the Western Side of the country, preferably Montego Bay.

Main Responsibilities

• Exceed sales and revenue targets as assigned to achieve year over year profitable growth.
• Identify trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
• Locate or propose potential business deals through C-Level engagements; discovering and exploring opportunities. · Screen potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
• Develop negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating customers’ needs and goals.
• Develop and maintain territory plans which outline how sales targets will be met on an ongoing basis.
• Develop and maintain key account plans that identify opportunities for company to deliver value, strategic motivators, main stakeholders, buying processes and forecasted sales.
• Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Report weekly on sales activity.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Provide feedback to company management on market trends, competitive threats, unmet needs, and opportunities to deliver greater value to customers by extending company offerings.
• Identify sales support requirements and work with marketing to develop and improve sales tool.
• Maintain accurate CRM information on opportunities and clients, and present monthly forecasts.
• Meet and exceed internal clean order process for all opportunities.
• Be a positive representative of the company and its brand in the marketplace.
• Conduct all sales activities with the highest degree of professionalism and integrity

Qualifications, Experience & Skills

• Bachelor’s degree and 3-5 years of sales or marketing experience. An MBA is an asset
• Five (5) years proven track record in business sales or related market
• Sales Planning skills
• Selling to Customer Needs, Territory Management, Market Knowledge, Technical skills,
• Excellent Communication Skills, Superior Presentation Skills, High Energy Level,
• Meeting Sales Goals; Professionalism
• CRM and Microsoft Office

DESCRIPTION

Bid Manager

Purpose of the Role                                        

We are looking for a Bid Manager to support the Jamaica B2B Account Management teams in the management of complex projects and requests for proposals (RFP). The role focuses on coordinating the overall tender process and working to secure contracts on behalf of the company.

The Bid Manager will be responsible for: coordinating knowledge flow and people, the collation of material, collaborating to develop the solution to be positioned and creating the final high-quality winning document for on time submission

Main Responsibilities

• Monitor publications and online forums to identify relevant RFPs to pursue
• Monitor Donor Organization projects and requirements
• Ensure the preparation of compelling, high quality proposals and on time submission (physical and digital) in accordance with client stipulations
• Review all customer requirements to ensure that they are fully addressed in the proposal
• Collaborate with all relevant resources to ensure the proposal is fully responsive.
• Engage with internal account management, presales, product and project management teams to validate approach, design and pricing assumptions, budget preparation and workplans
• Collaborate with relevant parties to obtain supporting documentation such as references and authorization
• Set up and maintain all credentials and compliance documents for use in proposals.
• Set up and maintain a database of partners and suppliers.
• Develop a repository of templated responses for written proposals and budget calculations.
• Develop high-end templates for improved visual proposals
• Develop and maintain pricing models
• Oversee Bid pricing to broker pricing agreements with vendors and submit pricing suggestions for review.
• Maintain an up to date database of incoming RFPs, status responses and outcomes
• Maintain a log of Bid securities issued and ensure unused securities are reclaimed.
• Co-ordinate participation in customer forums for bidders, site visits.
• Ensure compliance with internal governance processes

Qualifications, Experience & Skills

• 1.      Degree level qualification and MBA in relevant field, or equivalent work experience.
• ·        Minimum of 2 years’ experience developing proposals to secure grants and contracts for large value, complex, multi-year programmes within the Internal Development sector.
• ·        Solid understanding of industry and marketplace, Public sector, key players and stakeholders. In-country experience desirable.
• ·        Applied knowledge of project cycle management including problem analysis, project design, financial planning and management, and monitoring and evaluation.
• ·        Experience preparing quality narrative and financial proposals
• ·        Knowledge of international development donor funding policies.
• ·        Experience coordinating bid teams to deliver proposals, bids, or manage contracts.
• Experience working with partners and colleagues from different organizations, countries, and cultures to deliver complex work tasks as part of a consortium

DESCRIPTION

SID Security Engineer

In depth Fortinet Security Skills and in other manufacturers like Cisco, Logrhythm, Meraki, Versa is appreciated. Strong knowledge in Routing too.

Purpose of the Role

The SID Security Implementation Engineer is in charge of leveraging the revision, implementation and delivery process for all projects involving Managed Security and all Security portfolio services.  It ensures the successful completion of all projects meeting C&W quality standards and customer satisfaction.

Main Responsibilities

•  Assist with the installation and configuration of customer network and security components which include:

o Firewalls

o SIEM Applianceso IDS/IPS

o Email Security Gateways

o Security DDoS Platforms

o Other Security Solution

• Perform all test of protocols, Security Platfomrs needed to ensure the operability and customer satisfaction of all Security projects.
• Provide support in the integration of all new devices and services to the Customer network.
•  Provide up to date documentation of all projects which include topologies, low level designs, test results, among others.
• Provide customer care services by conducting fault isolation identification and resolution of problems during the implementation and testing phase of every project.

Knowledge, Skills & Experience

•  Possess a Bachelor of Science Degree in Telecommunications; Electrical, Telecommunication or System Engineering or in any related field associated to Networking and Security
• Minimum of 5 years of experience related to Service Provider or Enterprise operations, implementation or network and security engineering and support.
• Advance knowledge in Security devices and in security concepts. And have good knowledge over networking basis and routing protocols
• Strong customer service skills, with the ability to work and manage multiple projects simultaneously.
• • Strong abilities for teamwork and working to meet deadlines.
• • Excellent written and verbal communications in Spanish.
• • Good written and verbal communications in English

DESCRIPTION

SID Security Engineer

In depth Fortinet Security Skills and in other manufacturers like Cisco, Logrhythm, Meraki, Versa is appreciated. Strong knowledge in Routing too.

Purpose of Role

The SID Security Implementation Engineer is in charge of leveraging the revision, implementation and delivery process for all projects involving Managed Security and all Security portfolio services.  It ensures the successful completion of all projects meeting C&W quality standards and customer satisfaction.

Main Responsibilities

•  Assist with the installation and configuration of customer network and security components which include:

o Firewalls

o SIEM Applianceso IDS/IPS

o Email Security Gateways

o Security DDoS Platforms

o Other Security Solution

• Perform all test of protocols, Security Platfomrs needed to ensure the operability and customer satisfaction of all Security projects.
• Provide support in the integration of all new devices and services to the Customer network.
•  Provide up to date documentation of all projects which include topologies, low level designs, test results, among others.
• Provide customer care services by conducting fault isolation identification and resolution of problems during the implementation and testing phase of every project.

Knowledge, Skills & Experience

•  Possess a Bachelor of Science Degree in Telecommunications; Electrical, Telecommunication or System Engineering or in any related field associated to Networking and Security
• Minimum of 5 years of experience related to Service Provider or Enterprise operations, implementation or network and security engineering and support.
• Advance knowledge in Security devices and in security concepts. And have good knowledge over networking basis and routing protocols
• Strong customer service skills, with the ability to work and manage multiple projects simultaneously.
• • Strong abilities for teamwork and working to meet deadlines.
• • Excellent written and verbal communications in Spanish.
• • Good written and verbal communications in English

DESCRIPTION

The Senior Sales Operations Manager is responsible for providing strategic leadership and counsel to senior B2B sales channel leaders in implementing the sales organization’s objectives that appropriately reflect the firm’s business goals.

Accountabilities

• Work closely with senior sales leadership to define the optimal performance measurements and performance management programs required to ensure market/vertical success. Align reporting, training and incentive programs with these performance management priorities.
• Develop coverage models for market/verticals operating across multiple countries that optimize coverage with cost and deploy resources in the most efficient way, while delivering a superior customer experience.
• Responsible for devising the methodology for equitably assigning sales channel quotas and ensuring the firm’s financial objectives are optimally allocated to all sales channels and resources through the quota program
• Lead ongoing analysis and insights into business performance to support decision-making. Oversee the accurate and efficient distribution of sales reports, forecasts and other intelligence essential to the sales channel organization. Recommends revisions to existing reports and leads the development of new reporting tools as needed.
• Implement and oversee enabling technologies, including CRM. Monitors compliance within the required standards and work closely with sales channel leadership to optimize the effectiveness of the firm’s technology investments.
• Establish sales compensation program rules, policies and procedures. Ensures sufficient resources are assigned to adequately administer sales compensation programs. Works closely with Finance and Human Resources to establish rules, policies, and procedures associated with sales compensations.