TELECOMMUNICATIONS AUTHORITY VACANCIES

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      stanleybliss1
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      TELECOMMUNICATIONS AUTHORITY VACANCIES

      TELECOMMUNICATIONS AUTHORITY VACANCIES

      TELECOMMUNICATIONS AUTHORITY VACANCIES

      CONSUMER RELATIONS REPRESENTATIVE

      TELECOMMUNICATIONS AUTHORITY OF TRINIDAD AND TOBAGO

      Apply Now


      DESCRIPTION

      To interact with the public and respond to their inquiries, handle and resolve complaints, greet and direct callers and visitors to the appropriate personnel and provide general clerical and office support.

       

      KEY DUTIES AND RESPONSIBILITIES

      1. Greet visitors and direct them to appropriate personnel or escort them to specific destinations.
      2. Answer incoming telephone calls on the PABX system and route or refer inquiries to the appropriate personnel or department in accordance with service level standards.
      3. Resolve incoming inquiries and complaints on the consumer complaints hotline, 800-TATT in accordance with service level standards.
      4. Prepare and forward consumer complaints notices to service providers and acknowledgement letters to complainants.
      5. Perform administrative tasks such as data entry, preparation of letters and purchase requests.
      6. Update record of all outgoing correspondence in accordance with established procedures.
      7. Maintain an effective filing system.
      8. Provide non-technical information or assistance to the public for completion of forms.
      9. Assist with the preparation, packaging and distribution of promotional items for internal and external events.
      10. Order and distribute promotional items to members of staff such as directed.
      11. Assist with the coordination and execution of TATT events, both internally and externally as directed.
      12. Update consumer complaints database.
      13. Maintain an archive of newspaper clippings about the Authority
      14. Comply with the HSE policy & procedures of the Authority and cooperate with workplace health and safety measures and initiatives.
      15. Take reasonable care for own safety and the safety of others and report all accidents, injuries, near misses and hazards to Manager/Supervisor.
      16. Perform other related duties as required by job function.

      QUALIFICATIONS AND EXPERIENCE

      • Minimum of five (5) CXC/CSEC O’ Level passes including English and Mathematics.
      • Minimum of three (3) years’ experience in a customer service environment.
      • Certified customer service training from an accredited agency.

      CORE COMPETENCIES

      PROFESSIONAL KNOWLEDGE, SKILLS AND ABILITIES

      • Knowledge:
        • Effective Customer Service procedures and practices
        • PABX system and business telephone procedures and etiquette.

       

      • Skills, Abilities and Behaviours:
        • Proficiency in MS Office applications including Word and Excel.
        • Proficiency in MS Dynamics – CRM would be an asset.
        • Effective verbal and written communication skills
        • Excellent interpersonal skills
        • Customer service orientation
        • Ability to multitask to balance receptionist and administrative duties
        • Ability to work as part of a team
        • Pleasant personality
        • Ability to think quickly and logically to ensure expedient responses to consumer queries and complaints.

      TELECOMMUNICATIONS AUTHORITY VACANCIES

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      ADMINISTRATIVE SERVICES COORDINATOR

      TELECOMMUNICATIONS AUTHORITY OF TRINIDAD AND TOBAGO

      Apply Now


      DESCRIPTION

      To provide confidential administrative support necessary for the efficient and effective operation of divisions or departments in the optimal performance of their responsibilities.

      KEY DUTIES AND RESPONSIBILITIES

      1. Screen and coordinate communications, draft correspondence for signature, track and follow up on requests, identifying those of importance which require attention.
      2. Follow up with appropriate staff to ensure requests and correspondences are responded to on a timely basis; establish tracking/feedback system to ensure issues are recorded, addressed and resolved.
      3. Provide support by gathering background information, researching issues, preparing executive summaries and other materials or coordinating with other departments to secure materials requested.
      4. Draft letters, prepare reports and statements as directed.
      5. Develop and maintain an effective filing system, logs, registers, and electronic databases.
      6. Type correspondence, reports and other documents and open and distribute the mail accordingly.
      7. Coordinate meetings, workshop, conferences and use of meeting rooms, including scheduling, and documenting assigned action items.
      8. Research, collect and analyze data, and prepare reports as required.
      9. Prepare manuals, letters and other publications as required.
      10. Record minutes at meetings and follow-up on action items.
      11. Handle incoming queries in respect of the work of the Authority.
      12. Assist in the preparation of project management reports.
      13. Manage the inventory of stationery, postage stamps and office keys (where applicable) including ordering, distribution and maintenance of logs and coordinate repairs to office equipment.
      14. Comply with the HSE policy & procedures of the Authority and cooperate with workplace health and safety measures and initiatives.
      15. Take reasonable care for own safety and the safety of others and report all accidents, injuries, near misses and hazards to Manager/Supervisor.
      16. Perform other related duties as required by job function.

      QUALIFICATIONS AND EXPERIENCE

      • Minimum of a recognised Associate Degree in Business Administration or Management.
      • Minimum of five (5) CXC/CSEC O’ Level passes including English and Mathematics.
      • A qualification in the field of telecommunications and/or broadcasting would be considered an asset.
      • Minimum of five (5) years’ administrative experience in a corporate/professional environment.
      • Experience at a legal firm or law office would be considered an asset.

      CORE COMPETENCIES

      PROFESSIONAL KNOWLEDGE, SKILLS AND ABILITIES

      • Knowledge of:
        • Administrative Procedures and Practices
        • Microsoft GP Dynamics and/or relevant computerized system used for administrative support
      • Skills & Abilities
        • Proficiency in MS Office applications including Word, Excel, PowerPoint and Project.
        • Excellent written and verbal communication skills
        • Excellent organizational and prioritization skills, with the ability to balance multiple issue and projects in a fast-paced environment.
        • Dynamic and possesses strong interpersonal skills.
        • Self-sufficient; effectively works independently and as part of a team.
        • Customer service orientation
        • Attentive to details and results-oriented
        • Foster and promote good interdepartmental relations
        • Commitment to the Code of Ethics
        • Strong typing and word processing skills
        • High degree of discretion, judgment, tact and poise


      TELECOMMUNICATIONS AUTHORITY VACANCIES

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      PROCUREMENT ASSISTANT

      TELECOMMUNICATIONS AUTHORITY OF TRINIDAD AND TOBAGO

      Apply Now

      DESCRIPTION

      To provide administrative support to the procurement function within the Authority, to ensure the efficiency and effectiveness of the department’s operations.

      KEY DUTIES AND RESPONSIBILITIES

      1. Generate, issue and process purchase orders in accordance with established procedures and guidelines.
      2. Assist with the administration of the Authority’s Tendering Process.
      3. Verify that items are procured in compliance with the Authority’s Tender Rules and Audit/Purchasing procedures.
      4. Ensure all items of expenditure are properly coded and descriptions where required are requested.
      5. Maintain a register of all vendors including contact information.
      6. Coordinate and administer the pre-qualification process for the selection of suppliers which includes
      7. Research vendors and collect prices, specifications, and other data related to goods and services
      8. Check, classify and prioritize purchase requisitions in accordance with the materials/services needed.
      9. Liaise with requestors to ensure the correct materials/services are procured and seek clarification where necessary.
      10. Assist the Procurement Officer in maintaining current up to date Procurement documents and manuals and provide support services to the Manager Procurement as deemed necessary.
      11. Assist in evaluating items to be purchased.
      12. Maintain an effective filing system for all relevant documentation within the Procurement Department
      13. Electronically scan all Purchase Orders and their support documentation and maintain a backup.
      14. Comply with the HSE policy & procedures of the Authority and cooperate with workplace health and safety measures and initiatives.
      15. Take reasonable care for own safety and the safety of others and report all accidents, injuries, near misses and hazards to Manager/Supervisor.
      16. Perform other related duties as required by job function.

      QUALIFICATIONS AND EXPERIENCE

      • ACCA Level I or CIMA Level I or recognized Associate Degree in Accounting, Business Administration or related field from a recognised tertiary institution.
      • Chartered Institute of Purchasing and Supply (CIPS) Level 4 or equivalent would be an asset.
      • Minimum of five (5) CXC/CSEC O’ Level passes including English and Mathematics.
      • Minimum of three (3) years’ working experience in either an accounting, procurement or purchasing environment.
      • Experience in public procurement would be considered an asset.

      CORE COMPETENCIES

      PROFESSIONAL KNOWLEDGE, SKILLS AND ABILITIES

      • Knowledge of:
      • Administrative procedures and practices
      • Procurement and Purchasing procedures and guidelines
      • Prior working knowledge or an understanding of the Public Procurement and Disposal of Public Property Act 2015 would be an asset
      • Microsoft GP Dynamics and/or relevant computerized system used for procurement or supply chain management would be an asset.
      • Skills, Abilities and Behaviours:
      • Proficiency in Microsoft Office applications including Word, Excel, PowerPoint.
      • Work on own initiative
      • Work collaboratively with external agencies
      • Good report writing and communication skills
      • Excellent customer service skills
      • Strong interpersonal skills
      • Appreciation for discretion and confidentiality.
      • Keen attention to detail.

      Apply Now

      TELECOMMUNICATIONS AUTHORITY VACANCIES


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