Massy Group Employment Opportunity

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      terranceduran1
      Participant

      Massy Group Employment Opportunity

      Massy Group Employment Opportunity

      Massy Group Employment Opportunity

      Customer Service Representative

      Massy Integrated Retail Business Unit

      Apply Now


      Description

      Responsible for resolving all aspects of customer inquiries and complaints, providing accurate and timely responses, and entering accurate information on the Customer’s database, so as to facilitate a smooth delivery of the company’s products to our customers.

      KEY RESPONSIBILITIES AND ACCOUNTABILITIES

      • Input and process orders accurately and in a timely basis.
      • Process all “call-in” orders in a timely manner for all departments.
      • Answer customer queries and provide timely feedback.
      • Process all credits.
      • Service over-the-counter / walk-in customers.
      • Document customer complaints and liaise with the relevant department to address the issue.
      • Enter Warehouse Transfers.
      • Assist in other areas of work based on the needs of the department and any other area as necessary in support of Company activities.
      • All responsibilities and accountabilities must be executed in accordance with the company’s Customer Service Management System (CSMS), Quality Health and Safety Environment (QHSE) and Business Continuity Management System (BCMS) policies and practices.

       KNOWLEDGE & SKILLS

      Requirements

      • Good interpersonal and communication skills
      • Customer Focused
      • Ability to work in a dynamic environment with little supervision
      • High level of integrity

       Qualifications & Experience

      • 5 O’ Levels including English, Mathematics and Accounts
      • Or 3-5 years in a Customer Service/Sales Environment

      Computer Skills

      • Computer literacy (Word, Excel & Outlook)
      • Knowledge of GUI SX Enterprise

      Apply Now

      VISIT WEBSITE

      #39A Wrightson Road

      PORT OF SPAIN

      (868) 609-4456

      (868) 625-1760 (fax)

      Massy Group Employment Opportunity


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