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October 1, 2020 at 11:10 am #858453
terranceduran1
ParticipantCustomer Service Representative
Massy Integrated Retail Business Unit
Apply Now
Description
Responsible for resolving all aspects of customer inquiries and complaints, providing accurate and timely responses, and entering accurate information on the Customer’s database, so as to facilitate a smooth delivery of the company’s products to our customers.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Input and process orders accurately and in a timely basis.
- Process all “call-in” orders in a timely manner for all departments.
- Answer customer queries and provide timely feedback.
- Process all credits.
- Service over-the-counter / walk-in customers.
- Document customer complaints and liaise with the relevant department to address the issue.
- Enter Warehouse Transfers.
- Assist in other areas of work based on the needs of the department and any other area as necessary in support of Company activities.
- All responsibilities and accountabilities must be executed in accordance with the company’s Customer Service Management System (CSMS), Quality Health and Safety Environment (QHSE) and Business Continuity Management System (BCMS) policies and practices.
KNOWLEDGE & SKILLS
Requirements
- Good interpersonal and communication skills
- Customer Focused
- Ability to work in a dynamic environment with little supervision
- High level of integrity
Qualifications & Experience
- 5 O’ Levels including English, Mathematics and Accounts
- Or 3-5 years in a Customer Service/Sales Environment
Computer Skills
- Computer literacy (Word, Excel & Outlook)
- Knowledge of GUI SX Enterprise
Apply Now
Massy Integrated Retail Limited
#39A Wrightson Road
PORT OF SPAIN
(868) 609-4456
(868) 625-1760 (fax)
Massy Group Employment Opportunity
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