Tagged: ASSOCIATE - ACCOUNT COORDINATOR, ict, IGOVTT, IGOVTT EMPLOYMENT OPPORTUNITY, THE NATIONAL ICT COMPANY
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April 10, 2020 at 8:56 pm #826607yruhocekyMember
IGOVTT EMPLOYMENT OPPORTUNITY ASSOCIATE – ACCOUNT COORDINATOR
ASSOCIATE – ACCOUNT COORDINATOR
THE NATIONAL ICT COMPANY (IGOVTT)
Reporting to the Team Lead – Business Development, this position works as part of the Business Development Office under the Consulting Unit to assist in the day-to-day co-ordination activities that supports Client Relationship Management at the company level for key client accounts.
ASSOCIATE – ACCOUNT COORDINATOR
Reporting to the Team Lead – Business Development, this position works as part of the Business Development Office under the Consulting Unit to assist in the day-to-day co-ordination activities that supports Client Relationship Management at the company level for key client accounts, and maintains a consolidated source of client intelligence to support client relationship strategies development and execution
KEY AND CRITICAL RESPONSIBILITIES include:
- Support sales team and account management on all facets of client relations and services including reporting, client conference calls/meetings and campaign analysis/reporting
- Maintain strong relationships with other core business functions within the company to enable fulfilment of client requests and/or proposal development and ensure client satisfaction.
- Assist with the management of new and existing client campaigns to successfully meet and exceed client performance expectations.
- Escalate, track and resolve key client issues.
- Master and maintain vast knowledge of assigned accounts. Work with different BD officers, as well as gather project inputs from other iGovTT teams/units to maintain a consolidated source of client intelligence to support Business Development Office’s client relationship strategies development and execution.
Knowledge & Experience:
- At least 2-3 years’ experience performing similar or related duties.
- General knowledge of National ICT Company Limited, and capable of being trained to provide responses for standard Frequently Asked Questions about the company and its service offerings
- Sensitivity and skill in interacting with people from a wide range of social, economic and cultural backgrounds, and sensibility in handling unforeseen matters that come before the office reception counters
- Ability to present a positive impression of self and organization
- Has initiative and are able to work with teams and good interpersonal skills
- Basic ability to use computers for word-processing tasks
- Associate Degree/ Diploma in ICT, MIS, Computer Science, Business Management APS Certification
- Good spoken English
- Excellent references are required
- Some work experience in customer servicing would be advantageous
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