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IGOVTT EMPLOYMENT OPPORTUNITY ASSOCIATE – ACCOUNT COORDINATOR

 

ASSOCIATE – ACCOUNT COORDINATOR

THE NATIONAL ICT COMPANY (IGOVTT)

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DESCRIPTION

Reporting to the Team Lead – Business Development, this position works as part of the Business Development Office under the Consulting Unit to assist in the day-to-day co-ordination activities that supports Client Relationship Management at the company level for key client accounts.

ASSOCIATE – ACCOUNT COORDINATOR

POSITION CLARIFICATION:

Reporting to the Team Lead – Business Development, this position works as part of the Business Development Office under the Consulting Unit to assist in the day-to-day co-ordination activities that supports Client Relationship Management at the company level for key client accounts, and maintains a consolidated source of client intelligence to support client relationship strategies development and execution

­­­­­­­­­­­­­­­­­­­­KEY AND CRITICAL RESPONSIBILITIES include:

• Support sales team and account management on all facets of client relations and services including reporting, client conference calls/meetings and campaign analysis/reporting
• Maintain strong relationships with other core business functions within the company to enable fulfilment of client requests and/or proposal development and ensure client satisfaction.
• Assist with the management of new and existing client campaigns to successfully meet and exceed client performance expectations.
• Escalate, track and resolve key client issues.
• Master and maintain vast knowledge of assigned accounts. Work with different BD officers, as well as gather project inputs from other iGovTT teams/units to maintain a consolidated source of client intelligence to support Business Development Office’s client relationship strategies development and execution.

KEY COMPETENCIES:

Knowledge & Experience:

• At least 2-3 years’ experience performing similar or related duties.
• General knowledge of National ICT Company Limited, and capable of being trained to provide responses for standard Frequently Asked Questions about the company and its service offerings
• Sensitivity and skill in interacting with people from a wide range of social, economic and cultural backgrounds, and sensibility in handling unforeseen matters that come before the office reception counters

• Ability to present a positive impression of self and organization
• Has initiative and are able to work with teams and good interpersonal skills
• Basic ability to use computers for word-processing tasks

Education/Accomplishments:

• Associate Degree/ Diploma in ICT, MIS, Computer Science, Business Management APS Certification
• Good spoken English
• Excellent references are required
• Some work experience in customer servicing would be advantageous

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