Digicel Vacancies May 2020

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      tanjacapra
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      Digicel Vacancies May 2020

      Digicel Vacancies May 2020

      Digicel Vacancies May 2020

      IT CLOUD (ITSM) TOOLS ADMINISTRATOR

      DIGICEL

      Apply Now


      DESCRIPTION

      IT Cloud (ITSM) Tools Administrator is the day-to-day administration, configuration, integration to Azure and ongoing maintenance of the IT Service Management Tool – ServiceNow platform.

      Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.

      After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

      Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

      Job Title: IT Cloud (ITSM) Tools Administrator

      Location: Trinidad

      Summary/Objective:

      The primary responsibility of the IT Cloud (ITSM) Tools Administrator is the day-to-day administration, configuration, integration to Azure and ongoing maintenance of the IT Service Management Tool – ServiceNow platform. This will include supporting processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Service Portal and other service modules.

      Main Duties & Responsibilities:

      • Work closely with the IT department and business to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
      • General support, administration and maintenance of ServiceNow platform and associated applications.
      • Work directly with Cloud users to resolve support issues within ServiceNow
      • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
      • Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
      • Develop systems integrations and process automation
      • Perform day-to-day administration of the ServiceNow system, including making approved changes to process and work flows
      • Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design
      • Work with business users to identify and refine business requirements and workflows
      • Develop systems integrations and process automation‚Äď fully utilizing the platform‚Äôs workflow capabilities
      • Create reports and dashboards in the ServiceNow platform
      • Load, manipulate and maintain data between Service-now and other systems
      • Ensures compliance with and follows all organizational systems, programs, training, policies, and procedures as required and complies with relevant legal mandates. Seeks guidance as necessary.
      • Carries out all responsibilities in an honest, ethical and professional manner.
      • Handles various other duties as delegated.
      • Provide on-call and weekend support when needed.

      Qualifications:

      • Bachelor‚Äôs degree or equivalent experience
      • 2+ years‚Äô ServiceNow administration in an enterprise environment or similar ITSM tools
      • Experience with HTML5, JAVA, JavaScript, jQuery, CSS, Angular.js
      • ServiceNow Certified System Administrator Certification
      • ServiceNow Certified Application Developer Certification
      • ITIL v3 Foundations Certified
      • Experience working with Cloud Services such as AWS, Azure
      • Understanding of KPI‚Äôs, metrics and dashboards
      • Strong experience with Incident, Problem, Change, Knowledge and Asset Management
      • Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc.
      • Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features
      • Ability to break complex business challenges into smaller work units
      • Entrepreneurial spirit and willingness to take prudent risks
      • Demonstrated customer awareness, written and verbal communication skills
      • Proven problem solving and analytic skills with the ability to act decisively in critical situations

      Functional Skills:

      • Functioning in a self-managed, unstructured environment
      • Ability to prioritize multiple tasks and organize work to meet deadlines and multiple requests
      • Ability to adapt quickly to change and handle ambiguity
      • Strong customer service orientation
      • Ability to work effectively with cross functional groups and participate in problem solving process
      • Ability to develop and implement standards and procedures
      • Strong analytical and problem-solving skills

      Apply Now

      Digicel Vacancies May 2020


      Digicel Vacancies May 2020

      IT CLOUD DATA & AI ADMIN

      DIGICEL

      Apply Now


      DESCRIPTION

      The IT Cloud Data & AI Admin is to provide a mix of traditional database support along with Azure Data Engineering and AI.

       

      Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.

      After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

      Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

      Job Title: IT Cloud Data & AI Admin

      Location: Trinidad

      Summary/Objective:

      The primary responsibility of the IT Cloud Data & AI Admin is to provide a mix of traditional database support along with Azure Data Engineering and AI.

      Traditional database support is required for databases of applications that have been migrated to Azure as IaaS.  The main focus will be the Implementation, configuration, maintenance and performance of databases.

      You will also focus on Azure Data Engineering which is focused on data movement, cost optimisation, performance tuning, database optimisation for applications, cloud security & governance and cloud architecture.  This includes the design and implementation of management, monitoring security and privacy of data using the full stack of Azure data services to satisfy business needs.

      Main Duties & Responsibilities:

      • Manage databases in Azure.
      • Configure, maintain database servers and processes.
      • Monitor system health and performance
      • Ensure high level of performance, availability, sustainability and security.
      • Analyze, solve, and correct issues in real time
      • Provide suggestions for solutions
      • Refine and automate regular processes, track issues, and document changes
      • Assist developers with query tuning and schema refinement
      • Provide 24×7 support for critical production systems
      • Perform scheduled maintenance and support release deployment activities after hours
      • To detect and troubleshoot Database Server related CPU, Memory, I/O, disk space and other resource contention
      • Design and build High Available & High-Performance Database Environments.
      • Assist in automation activities where-ever possible from design through development and deployment
      • Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members
      • Be part of new implementation projects and will be responsible to prepare the pre-implementation plan for such projects as may be required from time to time for implementation by the Implementation Teams
      • Implement data storage solutions that include relational and non-relational data stores.
      • Manage and develop data processing that include batch processing and streaming solutions.
      • Monitor and optimize data solutions.
      • Design Azure data storage solutions.¬† Recommend Azure Data solutions based on requirements.¬† Choose the correct data storage solution to meet the technical and business requirements.
      • Design data processing solutions.¬† These can be batch or real-time processing solutions.
      • Design for data security and compliance.

       Qualifications:

      • Experience working in an IT Operational environment, specific Cloud experience would be an asset.
      • 2 years of experience as a SQL Server DBA or similar role
      • 2 years of experience with MY SQL Server Administration experience required
      • 2 years of experience with Performance Tuning and Optimization (PTO)
      • 2 years of experience with backups, restores and recovery models
      • 2 years of experience of High Availability (HA) and Disaster Recovery (DR) options for SQL Server
      • 2 years of experience with Windows server, including Active Directory
      • Sense of ownership and pride in your performance and its impact on company‚Äôs success
      • Critical thinker and problem-solving skills
      • Team player
      • Good time-management skills
      • Great interpersonal and communication skills
      • MCTS, MCITP, and/or MVP certifications a plus
      • Understanding of Cosmos DB, mySQL
      • Technical Degree: min of Bachelors in Computer Science or adjacent fields
      • Understanding of Microsoft AI and data platform technologies, BI technologies, with the technical aptitude and experience to learn new technologies and understand relevant cloud trends
      • Breadth of technical experience and knowledge, with depth in two or more of the following areas: Business Intelligence, Big Data, Data Governance, Data Science, Machine Learning, Artificial Intelligence
      • Able to assist with Cloud strategy, adoption, and governance
      • Hybrid Cloud design, implementation, and management experience
      • VMWare experience, preferably hands on
      • Cloud Migration Experience, data and servers
      • Azure Backup as a Service, Azure Backup server
      • Familiar with data storage and protection, backup and data retention policies and process, vnet design, cloud server right sizing and Azure services optimization
      • Process automation
      • Familiarity with Security and Networking
      • Applicable Azure related certifications like MCSE, MCSD, MCSA preferred

      Functional Skills:

      • Ability to think critically and to persuade stakeholders out of their comfort zone.
      • Hands on implementation of solutions in Azure from prototypes to production roll out.
      • Can translate business requirements into scalable, flexible and secure cloud data platform architectures, leading design, estimation, planning, and implementation of cloud migrations and deployments
      • The ability to visualize complex issues and build that vision in the minds of a varied community of stakeholders.
      • Ability to create Architecture Governance & Documentation / Diagrams (Logical, Context, Physical, Network) (Visio)
      • The ability to communicate across communities, articulating value at both a high level and detailed level simultaneously.
      • The ability to understand requirements and boundaries, guiding a diverse community of stakeholders toward a sound, achievable solution.
      • Knowledge of virtual (VMware) and Cloud based Infrastructure and technologies (Hybrid, IaaS, SaaS)


      Digicel Vacancies May 2020

      IT CLOUD ENGINEER

      DIGICEL

      Apply Now


      DESCRIPTION

      The IT Cloud Engineer serves as a technical engineer to support the delivery of the IT Cloud Apps/Infra Architect design in the area of Microsoft Azure Cloud. The Engineer will be responsible for the day to day maintenance and monitoring of the Azure operation.

       

      Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.

      After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

      Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

      Job Title: IT Cloud Engineer

      Location: Trinidad

       Summary/Objective:

      The IT Cloud Engineer serves as a technical engineer to support the delivery of the IT Cloud Apps/Infra Architect design in the area of Microsoft Azure Cloud. The Engineer will be responsible for the day to day maintenance and monitoring of the Azure operation, assisting in troubleshooting and providing solutions for technical issues. The Engineer will build and deploy in the Azure environment by closely monitoring and responding to incidents and requests regarding the IT Cloud Infrastructure.

      Main Duties & Responsibilities:

      • Create and manage control policies for cloud services
      • Implement standard services in Azure for business units, including servers, storage, backup, vnet, security, and resiliency
      • Implement Alert design
      • Hands on implementation of solutions in Azure from prototypes to production roll out.
      • Deploys and aligns cloud components, VM resource allocation, Storage & Security
      • Cloud capacity monitoring and management
      • Active performance and utilization monitoring
      • Optimizing planned and implemented Azure services
      • Implement monitoring & performance tools
      • Monitor workloads for VM optimization
      • Provide operations and migration support
      • Load balancing, caching, web servers, application servers, and databases
      • Cloud storage and archiving
      • Training operational staff (Infra Cloud Admin) in processes and tools for managing cloud resources
      • Cost & Performance Optimization
      • Increase performance and reduce infrastructure cost
      • Conduct health checks
      • Recommend infrastructure configuration changes to users (spin up/down)
      • Add/remove resources (servers, storage, software) in the environment as needed
      • Assisting with reporting on current infrastructure status, and planning for future usage
      • Responsible for developing end to end infrastructure architecture that meets business, process and operational requirements.
      • Ability to assist with Cloud strategy, adoption, and governance
      • A focus on hands-on implementation. 10% strategy – 90% implementation

      Qualifications:

      • 1 to 3 years‚Äô experience in implementing in the Azure environment
      • Applicable Azure related certifications like MCSE, MCSD, MCSA preferred
      • Hybrid Cloud implementation, and management experience
      • VMWare experience, preferably hands on
      • Cloud Migration Experience, data and servers
      • Azure Backup as a Service, Azure Backup server
      • Familiar with data storage and protection, backup and data retention policies and process, vnet design, cloud server right sizing and Azure services optimization
      • Familiarity with Security and Networking

       Functional Skills:

      • Ability to define and work to different requirements for different locations
      • Functioning in a self-managed, unstructured environment
      • Ability to prioritize multiple tasks and organize work to meet deadlines and multiple requests
      • Ability to adapt quickly to change and handle ambiguity
      • Strong customer service orientation
      • Ability to work effectively with cross functional groups and participate in problem solving process
      • Ability to develop and implement standards and procedures
      • Strong analytical and problem-solving skills

      Apply Now

      Digicel Vacancies May 2020


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      Digicel Vacancies May 2020

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