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Digicel Vacancies June 2020

Digicel Vacancies June 2020

IT CLOUD (ITSM) TOOLS ADMINISTRATOR

DIGICEL

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DESCRIPTION

IT Cloud (ITSM) Tools Administrator is the day-to-day administration, configuration, integration to Azure and ongoing maintenance of the IT Service Management Tool – ServiceNow platform.

 

Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.

After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

 

Visit http://www.digicelgroup.com for more information

 

Job Title: IT Cloud (ITSM) Tools Administrator

Location: Trinidad

 

Summary/Objective:

The primary responsibility of the IT Cloud (ITSM) Tools Administrator is the day-to-day administration, configuration, integration to Azure and ongoing maintenance of the IT Service Management Tool – ServiceNow platform. This will include supporting processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Service Portal and other service modules.

Main Duties & Responsibilities:

• Work closely with the IT department and business to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
• General support, administration and maintenance of ServiceNow platform and associated applications.
• Work directly with Cloud users to resolve support issues within ServiceNow
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
• Develop systems integrations and process automation
• Perform day-to-day administration of the ServiceNow system, including making approved changes to process and work flows
• Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design
• Work with business users to identify and refine business requirements and workflows
• Develop systems integrations and process automation– fully utilizing the platform’s workflow capabilities
• Create reports and dashboards in the ServiceNow platform
• Load, manipulate and maintain data between Service-now and other systems
• Ensures compliance with and follows all organizational systems, programs, training, policies, and procedures as required and complies with relevant legal mandates. Seeks guidance as necessary.
• Carries out all responsibilities in an honest, ethical and professional manner.
• Handles various other duties as delegated.
• Provide on-call and weekend support when needed.

Qualifications:

• Bachelor’s degree or equivalent experience
• 2+ years’ ServiceNow administration in an enterprise environment or similar ITSM tools
• Experience with HTML5, JAVA, JavaScript, jQuery, CSS, Angular.js
• ServiceNow Certified System Administrator Certification
• ServiceNow Certified Application Developer Certification
• ITIL v3 Foundations Certified
• Experience working with Cloud Services such as AWS, Azure
• Understanding of KPI’s, metrics and dashboards
• Strong experience with Incident, Problem, Change, Knowledge and Asset Management
• Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc.
• Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features
• Ability to break complex business challenges into smaller work units
• Entrepreneurial spirit and willingness to take prudent risks
• Demonstrated customer awareness, written and verbal communication skills
• Proven problem solving and analytic skills with the ability to act decisively in critical situations

Functional Skills:

• Functioning in a self-managed, unstructured environment
• Ability to prioritize multiple tasks and organize work to meet deadlines and multiple requests
• Ability to adapt quickly to change and handle ambiguity
• Strong customer service orientation
• Ability to work effectively with cross functional groups and participate in problem solving process
• Ability to develop and implement standards and procedures
• Strong analytical and problem-solving skills

Apply Now

Digicel Vacancies June 2020

Digicel Vacancies June 2020

IT CLOUD DATA & AI ADMIN

DIGICEL

Apply Now

DESCRIPTION

The IT Cloud Data & AI Admin is to provide a mix of traditional database support along with Azure Data Engineering and AI.

 

Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.

After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

Visit http://www.digicelgroup.com for more information

Job Title: IT Cloud Data & AI Admin

Location: Trinidad

Summary/Objective:

The primary responsibility of the IT Cloud Data & AI Admin is to provide a mix of traditional database support along with Azure Data Engineering and AI.

Traditional database support is required for databases of applications that have been migrated to Azure as IaaS.  The main focus will be the Implementation, configuration, maintenance and performance of databases.

You will also focus on Azure Data Engineering which is focused on data movement, cost optimisation, performance tuning, database optimisation for applications, cloud security & governance and cloud architecture.  This includes the design and implementation of management, monitoring security and privacy of data using the full stack of Azure data services to satisfy business needs.

Main Duties & Responsibilities:

• Manage databases in Azure.
• Configure, maintain database servers and processes.
• Monitor system health and performance
• Ensure high level of performance, availability, sustainability and security.
• Analyse, solve, and correct issues in real time
• Provide suggestions for solutions
• Refine and automate regular processes, track issues, and document changes
• Assist developers with query tuning and schema refinement
• Provide 24×7 support for critical production systems
• Perform scheduled maintenance and support release deployment activities after hours
• To detect and troubleshoot Database Server related CPU, Memory, I/O, disk space and other resource contention
• Design and build High Available & High-Performance Database Environments.
• Assist in automation activities where-ever possible from design through development and deployment
• Share domain and technical expertise, providing technical mentor-ship and cross-training to other peers and team members
• Be part of new implementation projects and will be responsible to prepare the pre-implementation plan for such projects as may be required from time to time for implementation by the Implementation Teams
• Implement data storage solutions that include relational and non-relational data stores.
• Manage and develop data processing that include batch processing and streaming solutions.
• Monitor and optimise data solutions.
• Design Azure data storage solutions.  Recommend Azure Data solutions based on requirements.  Choose the correct data storage solution to meet the technical and business requirements.
• Design data processing solutions.  These can be batch or real-time processing solutions.
• Design for data security and compliance.

 Qualifications:

• Experience working in an IT Operational environment, specific Cloud experience would be an asset.
• 2 years of experience as a SQL Server DBA or similar role
• 2 years of experience with MY SQL Server Administration experience required
• 2 years of experience with Performance Tuning and Optimisation (PTO)
• 2 years of experience with backups, restores and recovery models
• 2 years of experience of High Availability (HA) and Disaster Recovery (DR) options for SQL Server
• 2 years of experience with Windows server, including Active Directory
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• MCTS, MCITP, and/or MVP certifications a plus
• Understanding of Cosmos DB, mySQL
• Technical Degree: min of Bachelors in Computer Science or adjacent fields
• Understanding of Microsoft AI and data platform technologies, BI technologies, with the technical aptitude and experience to learn new technologies and understand relevant cloud trends
• Breadth of technical experience and knowledge, with depth in two or more of the following areas: Business Intelligence, Big Data, Data Governance, Data Science, Machine Learning, Artificial Intelligence
• Able to assist with Cloud strategy, adoption, and governance
• Hybrid Cloud design, implementation, and management experience
• VMWare experience, preferably hands on
• Cloud Migration Experience, data and servers
• Azure Backup as a Service, Azure Backup server
• Familiar with data storage and protection, backup and data retention policies and process, vnet design, cloud server right sizing and Azure services optimisation
• Process automation
• Familiarity with Security and Networking
• Applicable Azure related certifications like MCSE, MCSD, MCSA preferred

Functional Skills:

• Ability to think critically and to persuade stakeholders out of their comfort zone.
• Hands on implementation of solutions in Azure from prototypes to production roll out.
• Can translate business requirements into scalable, flexible and secure cloud data platform architectures, leading design, estimation, planning, and implementation of cloud migrations and deployments
• The ability to visualise complex issues and build that vision in the minds of a varied community of stakeholders.
• Ability to create Architecture Governance & Documentation / Diagrams (Logical, Context, Physical, Network) (Visio)
• The ability to communicate across communities, articulating value at both a high level and detailed level simultaneously.
• The ability to understand requirements and boundaries, guiding a diverse community of stakeholders toward a sound, achievable solution.
• Knowledge of virtual (VMware) and Cloud based Infrastructure and technologies (Hybrid, IaaS, SaaS)

Apply Now

Digicel Vacancies June 2020

IT CLOUD ENGINEER

DIGICEL

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DESCRIPTION

The IT Cloud Engineer serves as a technical engineer to support the delivery of the IT Cloud Apps/Infra Architect design in the area of Microsoft Azure Cloud. The Engineer will be responsible for the day to day maintenance and monitoring of the Azure operation.

 

Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.

After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

 

Visit http://www.digicelgroup.com for more information

 

Job Title: IT Cloud Engineer

Location: Trinidad

 Summary/Objective:

The IT Cloud Engineer serves as a technical engineer to support the delivery of the IT Cloud Apps/Infra Architect design in the area of Microsoft Azure Cloud. The Engineer will be responsible for the day to day maintenance and monitoring of the Azure operation, assisting in troubleshooting and providing solutions for technical issues. The Engineer will build and deploy in the Azure environment by closely monitoring and responding to incidents and requests regarding the IT Cloud Infrastructure.

Main Duties & Responsibilities:

• Create and manage control policies for cloud services
• Implement standard services in Azure for business units, including servers, storage, backup, vnet, security, and resiliency
• Implement Alert design
• Hands on implementation of solutions in Azure from prototypes to production roll out.
• Deploys and aligns cloud components, VM resource allocation, Storage & Security
• Cloud capacity monitoring and management
• Active performance and utilisation monitoring
• Optimising planned and implemented Azure services
• Implement monitoring & performance tools
• Monitor workloads for VM optimisation
• Provide operations and migration support
• Load balancing, caching, web servers, application servers, and databases
• Cloud storage and archiving
• Training operational staff (Infra Cloud Admin) in processes and tools for managing cloud resources
• Cost & Performance Optimisation
• Increase performance and reduce infrastructure cost
• Conduct health checks
• Recommend infrastructure configuration changes to users (spin up/down)
• Add/remove resources (servers, storage, software) in the environment as needed
• Assisting with reporting on current infrastructure status, and planning for future usage
• Responsible for developing end to end infrastructure architecture that meets business, process and operational requirements.
• Ability to assist with Cloud strategy, adoption, and governance
• A focus on hands-on implementation. 10% strategy – 90% implementation

Qualifications:

• 1 to 3 years’ experience in implementing in the Azure environment
• Applicable Azure related certifications like MCSE, MCSD, MCSA preferred
• Hybrid Cloud implementation, and management experience
• VMWare experience, preferably hands on
• Cloud Migration Experience, data and servers
• Azure Backup as a Service, Azure Backup server
• Familiar with data storage and protection, backup and data retention policies and process, vnet design, cloud server right sizing and Azure services optimisation
• Familiarity with Security and Networking

 Functional Skills:

• Ability to define and work to different requirements for different locations
• Functioning in a self-managed, unstructured environment
• Ability to prioritise multiple tasks and organise work to meet deadlines and multiple requests
• Ability to adapt quickly to change and handle ambiguity
• Strong customer service orientation
• Ability to work effectively with cross functional groups and participate in problem solving process
• Ability to develop and implement standards and procedures
• Strong analytical and problem-solving skills

Apply Now

Digicel Vacancies June 2020

Digicel Vacancies June 2020

IT CLOUD ADMINISTRATOR

DIGICEL

Apply Now

DESCRIPTION

As the IT Cloud Administrator you will be responsible to build and deploy in the Azure environment by closely monitoring and responding to incidents and requests regarding the IT Cloud Infrastructure.

Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.

After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

 

Visit http://www.digicelgroup.com for more information

Job Title: IT Cloud Administrator  

Location: Trinidad

Why you’ll enjoy this role:

As the IT Cloud Administrator you will be responsible to build and deploy in the Azure environment by closely monitoring and responding to incidents and requests regarding the IT Cloud Infrastructure.  You will also be responsible for the day to day maintenance and monitoring of the Azure operation, assist in troubleshooting and providing solutions for technical issues.

Must be able to effectively prioritize and execute tasks, even while under pressure with self-motivation and self-direction. Must have the ability to work with incomplete requirement specs and resolve ambiguities with the originating function. Flexibility and the ability to prioritize tasks are important skills for this role as you will be required to multitask and deal with multiple urgent situations at a time.

What you’ll be doing:

• Support the Azure Cloud Operation, providing real-time monitoring of Azure services deployed
• Use portals to manage VMs, perform daily tasks and maintenance.
• Proactively manage the Azure environment, working closely with the Architect and Engineering functions to report bugs, expediate bug fixes and bubble up feature requests.
• Ability to go technically deep across Azure services and actively seek solutions to customer needs and communicate trends to leadership.
• Active performance and utilization monitoring.  Monitor workloads for VM optimization and uptime of cloud infrastructure.
• Respond to alerts of application instability, identifying root cause and corrective actions.
• Load balancing, caching, web servers, application servers, and databases
• Cost & Performance Optimization – Control infrastructure costs by continually looking for opportunities to right size servers and services
• Conduct health checks on a regular basis.
• Recommend infrastructure configuration changes to users (spin up/down)
• Add/remove resources (servers, storage, software) in the environment as needed
• Assisting with reporting on current infrastructure status, and planning for future usage
• Secure systems using best practices and continuously audit environment to confirm it is bulletproof.
• Perform wide range of server administration duties including installation, maintenance, upgrades, patching, troubleshooting and widespread support of production systems.
• Able to assist with Cloud strategy, adoption, and governance
• Provide on-call and weekend support when needed.

What you’ll need to succeed in this job

Qualifications:

• Bachelor’s degree or equivalent experience in Information Technology, Computer Science Engineering or equivalent work experience.
• 1 to 2 years of experience in implementing in the Azure environment
• A focus on hands-on implementation. 10% strategy – 90% implementation
• Hybrid Cloud implementation, and management experience
• VMWare experience, preferably hands on
• Cloud Migration Experience, data and servers
• Azure Backup as a Service, Azure Backup server
• Familiar with data storage and protection, backup and data retention policies and process, vnet design, cloud server right sizing and Azure services optimization
• Process automation
• Familiarity with Security and Networking
• Applicable Azure related certifications like MCSE, MCSD, MCSA preferred

Helpful Experience:

• Working with remote offices in an international environment
• Knowledge of telecom technologies, industry trends (architectures, technologies, services) used in wireline, wireless, and operators.
• Working experience with TOGAF and IT architectural practices
• Knowledge of industry best practice methodologies for analyzing, defining and documenting the link between input business requirements and output technical solutions.
• Working experience and familiarity with an Agile/ Lean working environment

Functional Skills:

• Ability to define and work to different requirements for different locations
• Functioning in a self-managed, unstructured environment
• Ability to prioritize multiple tasks and organize work to meet deadlines and multiple requests
• Ability to adapt quickly to change and handle ambiguity
• Strong customer service orientation
• Ability to work effectively with cross functional groups and participate in problem solving process
• Ability to develop and implement standards and procedures
• Strong analytical and problem-solving skills

Apply Now

Digicel Vacancies June 2020

Home – Study Zone Institute

We care for all learners – delayed, distracted, unfocussed, accelerated, outspoken, quiet and more. We believe in creating an environment that allows each student to learn at his or her own pace. We aim to bridge the gap between a struggling student at the primary level and their success at exams at the secondary level.

Trinidad private school: Want affordable classes? – Sweet TnT Magazine

Sponsored Content: Study Zone Institute is located at #73 Eastern Main Road, Barataria (opposite Eastern Credit Union). It is a Trinidad private school that offers personalised learning to students writing S.E.A., C.S.E.C. and more. The environment at Study Zone Institute is safe, stress-free and comfortable with air-conditioned classrooms. Classes are offered to students ages 10 and over preparing for the Secondary Entrance Assessment (S.E.A.)

SEA exam: 5 tips for stressed-out parents – Sweet TnT Magazine

The pressure is on for children around ages ten to twelve and their parents in Trinidad and Tobago as they face the upcoming ‘tournament of doom’ in April known as Secondary Entrance Assessment or SEA exam. This is the time when parents go berserk for extra lessons, last-minute exam boot camps and expensive practice tests and educational devices for their children.

 

 

 

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