CUSTOMER SERVICE REPRESENTATIVE NIPDEC

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      celinda24z
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      CUSTOMER SERVICE REPRESENTATIVE NIPDEC

      CUSTOMER SERVICE REPRESENTATIVE NIPDEC

      CUSTOMER SERVICE REPRESENTATIVE NIPDEC

      Apply Now


      DESCRIPTION

      To serve as a direct point of contact for customers and for ensure that customers at Central Stores receive an adequate level of service and assistance with their questions and concerns. 

      DUTIES AND RESPONSIBILITIES:

      • Interact with customers to provide information to enquiries on the status of orders, the availability of stock, despatch schedule and resolve complaints.
      • Communicate with customers via telephone, email, fax, regular mail.
      • Respond to routine questions and requests.
      • Conduct research at various operational/departmental levels to provide further explanation to customers in instances of delivery discrepancies, non receipt of requisition and/or goods.
      • Follow established company guidelines to manage customers’ complaints
      • Follow up with individual customers or institutions until a question is answered or an issue is resolved.
      • Perform any other related duties as necessary  

      QUALIFICATIONS AND EXPERIENCE: 

      Minimum Requirements:

      • Minimum five (5) O’ Level Subjects including English Language and Mathematics.
      • A minimum of three (3) years experience in a similar position.
      • Any equivalent combination of qualifications and experience.

       

      Special Skills and Knowledge:

      • Effectively resolve issues regarding purchases and delivery of merchandise with suppliers and customers
      • Ability to work well under various stressful situations
      • Strong verbal and written communication skills
      • Ability to work well with coworkers, pharmaceutical suppliers
      • Ability to work in a fast-paced environment, multi-task and perform duties in a professional manner with  minimum of supervision
      • Requires great articulation and pronunciation, friendly and outgoing phone voice
      • Must have a great attention to detail and thoroughness in completing tasks
      • Ability to establish and maintain effective working relationships with associates.

      Apply Now


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