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CE Tang Yuk & Company Vacancies

Customer Service Representative

Description

Responsibilities

• Maintain high level of professional and excellent Customer Service
• Ensure Customers are served in a timely and efficient manner
• Monitor Stock (Incoming & Outgoing) on a daily basis
• Ensure goods are checked off and packed away promptly
• Prompt Price Changes into effect
• Ensure new items are displayed immediately
• Follow up on Customers request
• Investigate, Resolve Customers complaints and refer to Manager
• Answer Telephone
• Recommend alternative products when unable to supply the customer’s request
• Perform periodic stock check
• Good house keeping to be practiced.
• Any  other related duties may be assigned from time to time

Apply here

CE Tang Yuk & Company Vacancies

Assistant Store Manager – Retail

Description

Must be an extremely well groomed individual (male or female) with a personality that exudes friendliness. Smiles a lot.  Enthusiastic with a proven record of excellent customer service skills. A team player who is organized and who possesses leadership qualities.  Can inspire and motivate the team to provide exceptional client based service.

Job Duties and Responsibilities

• Preparing and accounting for cash sales on a daily basis
• Ensure that daily sales balance with journal and are promptly deposited to the bank
• Ensure that Customers are served in a timely and efficient manner
• Maintain a high level of customer service
• Prompt price changes into effect
• Ensure that new items are displayed immediately
• Recommend new items for sale
• Monitor incoming and outgoing stock on a daily basis
• Managing the order processing for the following day
• Ensure goods are checked off and packed away promptly
• Attain the sales budget and review monthly reports
• Advise of additional needs and requirements of the store
• Follow up on Customers request
• Resolve customer’s complaints and refer to GM if the need arises
• Motivate and maintain morale among staff and encourage productivity
• Monitor and manage staff phone calls
• Monitor and manage any late comings/absenteeism and discuss with GM
• Greet customers and provide assistance
• Maintain cleanliness and order in the store
• Must promote good housekeeping within the Company
• Will be required to work extra hours to satisfy customer needs
• Any other related duties that may be assigned.

Qualification and Experience

• At least 2 to 3 years experience in a Customer Service environment
• 5 O’Levels inclusive of Math and English or a combination of training and previous work experience
• Excellent customer service and interpersonal skills
• Excellent analytical and problem solving skills
• Decision making skills
• Effective verbal and listening communication skills
• Efficient time management skills

Apply Here

 

 

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