Sweet TnT Magazine Trinidad and Tobago Culture
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CE Tang Yuk & Company Vacancies
Customer Service Representative
Description
Responsibilities
- Maintain high level of professional and excellent Customer Service
- Ensure Customers are served in a timely and efficient manner
- Monitor Stock (Incoming & Outgoing) on a daily basis
- Ensure goods are checked off and packed away promptly
- Prompt Price Changes into effect
- Ensure new items are displayed immediately
- Follow up on Customers request
- Investigate, Resolve Customers complaints and refer to Manager
- Answer Telephone
- Recommend alternative products when unable to supply the customer’s request
- Perform periodic stock check
- Good house keeping to be practiced.
- Any other related duties may be assigned from time to time
Apply here
CE Tang Yuk & Company Vacancies
Assistant Store Manager – Retail
Description
Must be an extremely well groomed individual (male or female) with a personality that exudes friendliness. Smiles a lot. Enthusiastic with a proven record of excellent customer service skills. A team player who is organized and who possesses leadership qualities. Can inspire and motivate the team to provide exceptional client based service.
Job Duties and Responsibilities
- Preparing and accounting for cash sales on a daily basis
- Ensure that daily sales balance with journal and are promptly deposited to the bank
- Ensure that Customers are served in a timely and efficient manner
- Maintain a high level of customer service
- Prompt price changes into effect
- Ensure that new items are displayed immediately
- Recommend new items for sale
- Monitor incoming and outgoing stock on a daily basis
- Managing the order processing for the following day
- Ensure goods are checked off and packed away promptly
- Attain the sales budget and review monthly reports
- Advise of additional needs and requirements of the store
- Follow up on Customers request
- Resolve customer’s complaints and refer to GM if the need arises
- Motivate and maintain morale among staff and encourage productivity
- Monitor and manage staff phone calls
- Monitor and manage any late comings/absenteeism and discuss with GM
- Greet customers and provide assistance
- Maintain cleanliness and order in the store
- Must promote good housekeeping within the Company
- Will be required to work extra hours to satisfy customer needs
- Any other related duties that may be assigned.
Qualification and Experience
- At least 2 to 3 years experience in a Customer Service environment
- 5 O’Levels inclusive of Math and English or a combination of training and previous work experience
- Excellent customer service and interpersonal skills
- Excellent analytical and problem solving skills
- Decision making skills
- Effective verbal and listening communication skills
- Efficient time management skills
Apply Here
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