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      CAL Area Manager Florida





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      CAL Area Manager Florida



      The Area Manager, Florida and Havana will report to the Executive Manager Airports.  The selected candidate will ensure management of all operational and administrative processes pertaining to the Florida inclusive but not limited to Passengers, and Ramp Services, On- time performance and all other airport services are in accordance with corporate objectives. The incumbent will ensure that the Company’s Customer Service, Safety, Security, Regulatory and Financial Standards are managed and performed at the airport in accordance with corporate standards. The selected persons will also manage Supplier Contracts and Service Level Agreements, ensuring they provide for continuous improvement of operations, while ensuring cost efficiency. 

      Key Deliverables

      • Customer Service Delivery:  Ensures excellent customer service delivery by providing the airport operations teams with the appropriate resources, tools and training consistent with the strategic direction of the organisation and the applicable regulatory compliance objectives.
      • Operational Effectiveness:  Ensures that all Airport and Ground Operations Departments’ objectives are appropriately executed on a daily basis to ensure Caribbean Airlines Limited meets or surpasses our on-time performance targets.  The incumbent will also ensure that all operational gaps are resolved with minimal disruption to flight schedules under his/her purview.
      • Relationship Management: Builds and develops mutually beneficial relationships with external stakeholders including the relevant Airport and Aviation Authorities in the relevant jurisdictions
      • Safety and regulatory compliance: Executes corporate safety, security and quality policies to ensure the station, staff and suppliers are fully compliant with all regulatory requirements, operational and quality standards.
      • People Management: Develops his/her direct reports through effective performance management, identification of training opportunities, coaching employees, and providing leadership and guidance on their performance improvement (when applicable) and career development.

      Person Specification:

      You will have a Bachelor’s degree in Business Management/Operations management or a related field, with a minimum of ten (10) years’  experience in an airport or operations environment with a minimum of five (5) years’ of leadership experience at the Management level.

      You will be a conversational fluent in Spanish.  You must demonstrate competence in financial management, airport operations and experience leading people and in a highly regulated environment.

      The successful candidate will have a strategic perspective to be able to articulate on local, regional and international issues, competitive markets and challenges within the environment in which CAL operates. He/she should be able to translate this knowledge into a value-adding and overall efficient operational strategy.

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