March 27, 2020 at 2:44 pm #826413dyvawiconParticipantLiberty,Port-of-Spain, Trinidad and Tobago, Permanent
Port of Spain, Trinidad and TobagoCategory: BusinessSub-Category: Brand, Marketing & Propositions
Liberty Latin America Company Values
Our success depends on our people. What connects us, unites us and makes us ‘us’ is the passion and pride we have for creating moments that matter for our customers. So, wherever you choose to start your career at Liberty Latin America, we’re all guided by a shared vision, philosophy and principles that enable us to bring our culture to life. We do it the best and we do it with spirit.
- Risk taking We’re empowered to take risks for our customers and each other. Making mistakes is OK.
- Respectful We treat others like we want to be treated. It is nice to be important, but it is more important to be nice.
- Honest We’re honest with others but, more importantly, we are honest with ourselves.
- Hardworking We work hard for our customers, colleagues and investors.
- Disciplined We’re consistent and we measure our performance. Commitments matter to us.
Quote“What I love about our culture is the opportunities we create for our employees to grow their careers with us and the passion we have for growth. I love seeing people stretch and challenge themselves, working outside of their comfort zone and flourishing as a result. Doing great things for their self development, their families, our business and our customers.” – Kerry Scott, Chief People Officer
Bilingual – Senior Sales Operations Manager B2B Liberty Latin America
Purpose of the RoleThe Senior Sales Operations Manager is responsible for providing strategic leadership and counsel to senior B2B sales channel leaders in implementing the sales organisation’s objectives that appropriately reflect the firm’s business goals. The role will lead initiatives that will help to uncover where the pockets of growth are, and what technology, people, and processes are needed to drive both growth and productivity within the specific market and verticals under their remit.Reporting to the Vice President, Sales Operations, the role acts as a trusted adviser to the senior sales leadership team, detecting emerging trends and how the business can meet those opportunities and challenges to drive greater sales success. It harnesses data and technology to deliver clear sales plans, optimised coverage models and insights that business can act on, creating predictability and rigour in sales management, and driving adoption of new selling processes and methodologies.
Primary Accountabilities·Work closely with senior sales leadership to define the optimal performance measurements and performance management programs required to ensure market/vertical success. Align reporting, training and incentive programs with these performance management priorities.·Develop coverage models for market/verticals operating across multiple countries that optimise coverage with cost and deploy resources in the most efficient way, while delivering a superior customer experience.·Responsible for devising the methodology for equitably assigning sales channel quotas and ensuring the firm’s financial objectives are optimally allocated to all sales channels and resources through the quota program·Lead ongoing analysis and insights into business performance to support decision-making. Oversee the accurate and efficient distribution of sales reports, forecasts and other intelligence essential to the sales channel organisation. Recommends revisions to existing reports and leads the development of new reporting tools as needed.·Partners with senior sales channel leadership to identify opportunities for sales process improvement. Facilitates successful implementation of new sales programs by ensuring a well-defined, efficient sales process is in place for launch. Fosters an organisation of continuous process improvement.·Implement and oversee enabling technologies, including CRM. Monitors compliance within the required standards and work closely with sales channel leadership to optimize the effectiveness of the firm’s technology investments.·Working with senior sales channel leadership, designs sales incentive compensation programs for the market/vertical that provide market-competitive pay, reinforce sales organisation strategy, and align with business and sales organization objectives.·Establish sales compensation program rules, policies and procedures. Ensures sufficient resources are assigned to adequately administer sales compensation programs. Works closely with Finance and Human Resources to establish rules, policies, and procedures associated with sales compensationWork with sales channel leadership to create and maintain a world-class Sales culture, focused on delivering results by providing ongoing coaching and development of the sales team.
Experience·Four-year college degree from an accredited institution. Advanced degree preferred.·Minimum of seven year’s sales operations, sales or sales management experience in a B2B sales environment.·Strong data analytics, reporting and interpretation experience compiling large amounts of data into an understandable format to support problem solving and decision making across multiple product lines and on a regional scale.·Ability to manage multiple projects and priorities with high attention to detail.·Experience working with a CRM system to collect and analyze sales data·Ability to work effectively in teams distributed regionally and strong internal-company relationships.
Skills·Highly proficient in Microsoft Office including strong skills in Word, PowerPoint and Excel·Ability to collaborate with cross-functional teams in a highly matrixed work environment·Ability to work with and lead the relationship with external vendors·Ability to implement develop broad strategies while tactically implementing ongoing projects and process improvements·Ability to drive ideas from concept to completion through superior organizational, project management, and team leadership skills·Willingness and ability to “roll up your sleeves” and take a hands-on approach for all key deliverables·Fluency – verbal and written – in English mandatory; additional fluency in Spanish is required
Key Behaviors·Strong ability and passion to learn the evolving telecommunications market·Personable, outgoing and collaborative·Excellent communication and interpersonal skills·Strategic thinker·Ability to develop projects from ideation to completion with a high level of independence·Highly creative and innovative·Extremely adaptable to changeWorking Practices & Relationships:· Report Directly to the VP Sales Operations.· Work collaboratively with:o Colleagues on Sales Operations team, Regional/Local Business Intelligence Team, Regional/Local Marketing teamso Sales channel leadership team (direct, third party channel managers) as well as third party vendors and country managing directorso Product Team and Product Managers (local and regional)o Customer Experience leadership teamo C&W Caribbean Leadership TeamExpandShare this jobApplying hereWe want to make your application process as simple and streamlined as possible.
Here’s what you can expect when you apply:
1. Your initial applicationOnce you’ve found a job that’s right for you, follow the instructions on screen and submit the information required.2. Our first reviewOne of our Talent Acquisition Consultants will review your application and reach out to you if we think you’re a good fit.3. Your interviewWe’ll arrange a time for us to meet virtually or in person. Depending on the role and market, there may be more than one interview.4. Job offerIf you’re successful in the interview process, we’ll get in touch with you to make a job offer.5. OnboardingIf you accept our offer, we’ll arrange a date for you to join the team, with an onboarding session taking place in your first few weeks at the company.
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