TSTT Vacancies August 2020

Description

To manage the delivery and implementation of highly specialized, customized innovative solutions and outsourced consultancy services locally, regionally and internationally for the E-Tender suite of products and services.

KEY RESULTS AREA:

Managed Services and Consultancy 

To develop and manage the Consulting Prospecting Channel (Local, Regional, International) for the E-Tender suite of products and services; by conceptualization, development and maintenance of consulting and managed services materials such as Product Presentation, User Guides, Training Materials, Site Mockups etc.

To develop new consulting approaches, networks etc. and manage multiple consulting opportunities simultaneously through the pipeline via innovative approaches and creativity; Identify and lead, up-sell and cross-sell opportunities to drive new business growth through greater advocacy and reference-ability

To develop and execute customized managed services solutions to the portfolio of existing and new E-Tender customers by utilization of supply chain management expertise; Secure new E-Tender customers in-line with the approved Strategic Plan

To coordinate pre-consulting resources throughout the E-Tender sales cycle.

To prepare and manage E-Tender consulting documents including but not limited to; engagement letters, requests for proposals, contractual agreements, product use cases etc. in relation to E-Tender consulting pipeline opportunities.

To develop strategies to ensure continuous improvement in consulting profitability aligned to the E-Tender Strategic Roadmap; by researching, analysis and management of market conditions and/or trends towards the development of consulting strategies for the E-Tender suite of products and services; Develop consulting and managed services strategies that keeps E-Tender relevant and profitable to customer requirements

To develop consulting and managed services strategies in consultation with the E-Tender Customer Success Manager to attract and on-board new clients ensuring the Legal, Marketing, Public Relations and Communications deliverables are adhered to.

To develop, deploy and deliver consulting materials for the successful deployment of E-Tender’s suite of products and services to end users (and customers) ensuring a seamless user experience; To deliver customized training sessions aligned to customers’ workflows to facilitate successful delivery of managed services to E-Tender SaaS clients.

To provide 1^st level quality assurance and product/services review testing by alignment with International standards (including ISO, Six Sigma etc.).

To provide relevant recommendations to the E-Tender Customer Relationship and Functionality Managers by data gathering, analysis and documentation of user feedback from the consulting process

Service Delivery and Management.

Responsible for building trust and confidence with SaaS client by continuous feedback and interaction with them

Sales and Strategy 

To manage the contractual relationship and service level agreements e-Tender SaaS clients, 3rd party e-Tender clients and SaaS consultancy partners 

Product Design and Innovation 

To consult with other team members in the development of system architecture based on the business/customer requirements.

Workplace Safety – Responsible for all project work being done in accordance with established safety practices and procedures.

Performs such other related duties as may be assigned by the Chief E-Tender Services.

EDUCATION/EXPERIENCE:

– A minimum of a bachelor’s degree in Business Management, Marketing, or Social Sciences,

AND

Certification in Spanish as evidenced by ease of communication in Spanish.

Certification in ISO or Six Sigma Standards

– A minimum of three to five (3-5) years’ experience consulting in a Supply Chain Manufacturing, FMCG, Oil and Gas or Technology environment, inclusive of experience working with e-Procurement solutions

– A master’s Degree would be an asset; Experience working in the telecommunications industry will also be considered an asset.

– Certification in Supply Chain, Law, Marketing or Project Management will be an asset

– Experience with Office Productivity Tools, such as, MS Word, MS Excel, MS Power Point, Visio and MS Project.

COMPETENCIES:

Customer Focus: Prioritizes and takes action which aligns with the key initiatives and core values so as to achieve the needs of both internal and external customers. Designs, enhances and delivers products and services with the customer experience top of mind.

Planning and Results Orientation: Invests time in upfront planning to achieve organizational goals and objectives while meeting quality standards, following the appropriate processes, and continuously assessing results.

Creativity and Innovation: Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things to be and remain an agile broadband provider . Encourages experimentation and accepts failure as a driver of innovation.

Communication: Effectively and appropriately interacts with others to build relationships, influence others, and facilitate the sharing of ideas and information. Uses tact and diplomacy to navigate difficult situations. Relays key messages by creating a compelling story, targeted to specific audiences.

People Leadership: Inspires, motivates, and empowers people to achieve organizational goals. Coaches, mentors, and manages employee experience, and employee performance, through mindful preparation. Creates space for others to lead.

Managing Through Change and Uncertainty: Adjusts thinking and behavior to resiliently face change, and uses experience to fuel growth. Embraces failure as a learning opportunity for themselves and others. Enables the process of change and transition while helping others deal with the effects of change.

Relationship Building: Develops internal and external trusting, professional relationships. Purposefully develops networks to build value through collaboration.

DEADLINE DATE OF APPLICATIONS: 2ND AUGUST 2020.

Description

To manage the Customer Experience, Retention/Churn, Content Development and Digital/Social Media communication strategies whilst building and maintaining long-term relationships to ensure continued allegiance to the company’s suite of E-Tender products and services.

KEY RESULTS AREAS:

Service Delivery and Management 

– Responsible for the attainment of a sustainable competitive advantage in the local, regional and international markets by the development of positioning strategies for the E-Tender suite of products and services; includes designing and management of the competitive intelligence framework.

– To drive and retain customers for E-Tender suite of products and services by the development of marketing, pricing, promotional channel placement, content and communication strategies; includes the development of customer engagement and retention strategies such as conduct of Mystery Shopping, Surveys and Marketing Campaigns to improve the suite of e-Tender products or services.

– To prepare and manage e-Tender product documents including but not limited to; engagement letters, product and service features and upgrades, welcome packets and other materials for new and existing customers, requests for proposals, contractual agreements and product use cases etc. in relation to the E-Tender prospecting pipeline.

– To drive, maintain and continuously develop the operational efficiency of the graphical user interface (GUI).

– To develop strategies in consultation with the E-Tender Customer Success Manager to attract and on-board new clients by ensuring the Legal, Marketing, Public Relations and Communications deliverables are adhered to and provides Tier 1 support.

– Responsible for the preparation and maintenance of incident report logs for all e-Tender SaaS customers.

– To provide data on upselling and cross-selling opportunities for existing clients by timely notification to the Customer Success Manager.

Sales and Strategy 

– To be responsible for drafting, execution and management of the Contractual Relationship and Service Level Agreements e-Tender SaaS clients, 3rd Party e-Tender clients and SaaS Consultancy Partners.

– To monitor and evaluate product performance by recording and reporting on Key Performance Indicators for TSTT and third-party business clients of the e-Tender solution.

– To be accountable for the delivery of customized training sessions aligned to customers’ workflows to facilitate successful on-boarding of e-Tender SaaS clients.

– Responsible for the development of reports to Internal and External Stakeholders on; Sales and Pipeline, Customer Status, Marketing Initiatives, Prospective Partnerships; Develop and maintain service performance and customer retention efficacy dashboard reports for the Chief E-Tender Services.

Managed Services and Consultancy

– To consult with team members on new approaches, networks etc. and manage multiple consulting opportunities simultaneously through the pipeline; includes fostering  and building  long-term relationships with clients and customers of the E-Tender suite by building trust and confidence with e-Tender SaaS clients.

– To consult and maintain awareness and currency of latest marketing information by active dissemination of same to TSTT’s Account Managers, E-Tender Partners and Distributors; includes research, analysis and management of  market conditions and/or trends.

– Workplace Safety – Responsible for all project work being done in accordance with established safety practices and procedures.

– Performs such other related duties as may be assigned by the Chief E-Tender Services.

EDUCATION/EXPERIENCE

– A minimum of a Bachelor’s  Degree in Business Management, Marketing or Social Sciences.

– A Master’s Degree would be an asset.

– Certification in Supply Chain, Law, Marketing or Project Management will also be an asset.

– A minimum of three to five (3-5) years’ experience working in a Supply Chain environment, preferably with demonstrated experience working with E-Procurement solutions.

– Expert presentation skills and ability to deliver presentations to champion the E-Tender suite of products and services timely and successfully, as well as process business functions for third party clients.

– Experience working in the telecommunications industry will be considered an asset.

– Excellent proficiency with Office Productivity Tools, such as, MS Word, MS Excel, MS Power Point, Visio and MS Project.

COMPETENCIES:

Customer Focus: Prioritizes and takes action which aligns with the key initiatives and core values so as to achieve the needs of both internal and external customers. Designs, enhances and delivers products and services with the customer experience top of mind.

Planning and Results Orientation: Invests time in upfront planning to achieve organizational goals and objectives while meeting quality standards, following the appropriate processes, and continuously assessing results.

Creativity and Innovation: Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things to be and remain an agile broadband provider . Encourages experimentation and accepts failure as a driver of innovation.

Communication: Effectively and appropriately interacts with others to build relationships, influence others, and facilitate the sharing of ideas and information. Uses tact and diplomacy to navigate difficult situations. Relays key messages by creating a compelling story, targeted to specific audiences.

People Leadership: Inspires, motivates, and empowers people to achieve organizational goals. Coaches, mentors, and manages employee experience, and employee performance, through mindful preparation. Creates space for others to lead.

Managing Through Change and Uncertainty: Adjusts thinking and behavior to resiliently face change, and uses experience to fuel growth. Embraces failure as a learning opportunity for themselves and others. Enables the process of change and transition while helping others deal with the effects of change.

Relationship Building: Develops internal and external trusting, professional relationships. Purposefully develops networks to build value through collaboration.

DEADLINE DATE FOR APPLICATIONS: 2ND AUGUST 2020.

Description

To manage the Sales Prospecting Channel (Local, Regional, International), Third (3rd) Party Distributors, Consultants and successful Onboarding/Training/Deployment of E-Tender’s suite of products and services.

KEY RESULTS AREAS:

Service Delivery and Management 

– To develop strategies in consultation with the E-Tender Customer Relationship Manager to attract and on-board new clients ensuring the Legal, Marketing, Public Relations and Communications deliverables are adhered to; responsible for management of communication deliverables, inclusive of web site mockup/ design.

– Provide first (1^st ) level customer technical support for clients in the onboarding phase as well as drive second (2^{nd )} level quality assurance testing on e-Tender customer platforms as required to ensure customer satisfaction and service level performance

– Responsible for the conceptualization of product marketing material such as Product Presentation, User Guides, Training Materials, Site Mockups etc;

– Responsible for keeping up to date with the latest marketing information and distribute same to TSTT’s Account Managers, E-Tender Partners and Distributors.

Sales and Strategy

– To foster continuous improvement in sales/profitability aligned to the E-Tender Strategic Roadmap by effective strategy development and implementation; Identify and lead, up-sell and cross-sell opportunities to drive new business growth through greater advocacy and reference-ability.

– To research, develop and manage the Sales Prospecting Channel (Local, Regional, International) for the E-Tender suite of products and services.

– To review, prepare and manage E-Tender product documents including but not limited to; engagement letters, requests for proposals, contractual agreements, product use cases etc. in relation to E-Tender pipeline prospecting opportunities.

– To prepare monthly reports on e-Tender Sales and Prospecting Success to CEO and Board; also, project and forecast revenues – monthly, quarterly and annually.

– Responsible for the preparation of  draft Contracts and Service Level Agreements for e-Tender SaaS clients, 3rd Party e-Tender clients and SaaS Consultancy Partners.

– To document and escalate performance breeches as well as remove partners from the network based on continuous non-performance.

– To develop, deploy and deliver onboarding materials for the successful onboarding/training/deployment of E-Tender’s suite of products and services to end users (and customers) ensuring a seamless user experience;

– To facilitate successful on-boarding of e-Tender SaaS clients by delivery of customized training sessions aligned to customers’ workflows

– To provide relevant recommendations to the E-Tender Customer Relationship and Functionality Managers by data gathering, analysis and documentation of user feedback from the on-boarding and/or sales prospecting process.

-Responsible for researching competitive offerings in the marketplace and how e-Tender competes successfully against these offerings; Develop marketing programs that will drive awareness and demand for e-Tender SaaS as well as pricing models

– To develop reports to Internal and external stakeholders on sales and pipelines, customer status, marketing initiatives and prospective partnerships.

 – Workplace Safety – Responsible for all project work being done in accordance with established safety practices and procedures.

 – Performs such other related duties as may be assigned by the Chief E-Tender Services.

EDUCATION/EXPERIENCE:

– A minimum of a bachelor’s degree in Business Management, Marketing, or Social Sciences,

– Certification in Procurement, Law, Marketing or Sales will be an asset.

– A minimum of three to five (3- 5) years’ experience working in a Supply Chain environment, inclusive of demonstrated experience working with e-Procurement solutions.

– Experience with Office Productivity Tools, such as, MS Word, MS Excel, MS Power Point, Visio and MS Project.

COMPETENCIES:

Customer Focus: Prioritizes and takes action which aligns with the key initiatives and core values so as to achieve the needs of both internal and external customers. Designs, enhances and delivers products and services with the customer experience top of mind.

Planning and Results Orientation: Invests time in upfront planning to achieve organizational goals and objectives while meeting quality standards, following the appropriate processes, and continuously assessing results.

Creativity and Innovation: Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things to be and remain an agile broadband provider . Encourages experimentation and accepts failure as a driver of innovation.

Communication: Effectively and appropriately interacts with others to build relationships, influence others, and facilitate the sharing of ideas and information. Uses tact and diplomacy to navigate difficult situations. Relays key messages by creating a compelling story, targeted to specific audiences.

People Leadership: Inspires, motivates, and empowers people to achieve organizational goals. Coaches, mentors, and manages employee experience, and employee performance, through mindful preparation. Creates space for others to lead.

Managing Through Change and Uncertainty: Adjusts thinking and behavior to resiliently face change, and uses experience to fuel growth. Embraces failure as a learning opportunity for themselves and others. Enables the process of change and transition while helping others deal with the effects of change.

Relationship Building: Develops internal and external trusting, professional relationships. Purposefully develops networks to build value through collaboration.

DEADLINE DATE FOR APPLICATIONS: 2ND AUGUST 2020