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UNICOMER (TRINIDAD) LTD VACANCIES MARCH 2020

OPTICAL OPERATIONS MANAGER

UNICOMER (TRINIDAD) LTD

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DESCRIPTION

We are seeking a qualified and experienced individual to employ to manage and co-ordinate the operations of the Optical Chain by providing day to day execution of sales, profits and market share targets

 

POSITION:                               Optical Operations Manager, 

 

REPORTS TO:                                   Head of Optical 

 

LIASES WITH:                                  

Regional Optical Buyer, Optical Group MD, Country Commercial teams, Marketing, Lab, Purchasing, Call Centre

SUPERVISION GIVEN TO:     

Area Managers, Lab Supervisor, Outreach, Branches

 

PURPOSE:

To manage and co-ordinate the operations of the Chain by providing day to day execution of sales, profits and market share targets

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Strategic

• In collaboration with the Head of Optical, propose marketing strategies to grow market share and build the brand awareness
• Assist the Head of Optical with determining and developing the annual sales targets and business plan for the Optical stores to deliver revenue and Store Retail Profit targets
• Implement specific tactical initiatives in conjunction with the Area Managers and other business units to meet sales targets. satisfy business goals including among others, sustainable profitable growth and differentiated market leadership
• In collaboration with the Head of Optical, pursue avenues to expand the chain by analysing the productivity levels of each area/store and developing a fast track plan to enable rapid growth and profitability
• Aligns the business operation with the customer’s needs to ensure that the highest standards of service are executed in alignment with the Optical Brand Standards
• In collaboration with Head of Optical, ensure that the highest standards of clinical SOP are established and executed in alignment with the agreed BU Standards

Productivity

• Prepare all necessary key business reports with analysis of performance, Stores Health Check and Capture Rate
• Monitor and Review business processes, systems, policies and work flows in collaboration with the Head of Optical and BUD to enhance optical store-level customer experience, improve staff productivity levels and ensure alignment with company goals
• Ensure the stores are maximising their patient throughput by driving appointment levels through recalls and referral scheme lists
• Lead and propose tactics to help build and refresh customer data bases which can be utilised to drive appointments to drive prescriptions
• Oversee overall KPI performance for the chain and ensure weekly performance is on track to achieve stretch targets

Commercial

• Executes agreed regional marketing plans to build and drive the Optical chain performance
• Propose and implement Optical outreach programs and activities to develop new customer lists and new business with a view of achieving monthly targets.
• Drive aggressive customer referral programs to help build the customer base and increase retention
• Collaborate with Purchasing Manager to review monthly sales plans and rotations, to maximize stock availability and improved stock management –
• Ensure that Area Managers and Branch Managers implement all prescribed strategies and activities to drive the daily/weekly/monthly sales targets.
• Review daily performance of stores and liaise with all supporting units (Call Centre, Credit, Stores, Lab, Marketing) to drive all key metrics of capture rate, show up rate, appointment levels and Lab efficiency.
• Liaise with external vendors to ensure all business objectives are realised (Couriers and external labs)
• Performs any other duties that may be assigned to you by the BUD

People Leadership

• On a daily basis, direct and provide day to day leadership to the country Optical team to ensure the focus is kept on high value activities
• Ensure Optical Top Check sales program is fully leveraged to drive sales and customer service standards
• Provide direct and ongoing feedback on the performance and development needs of the country Optical Area Managers as part of their development.
• Provides monthly performance review for all direct reports to track performance versus KPIs and key objectives. Document progress and provide consolidated feedback to Head of Optical and BUD
• Effectively lead, motivate and manage performance of optical teams towards attainment of KPI’s and metrics; utilizing and encouraging on-going performance management, feedback and in the moment coaching to ensure focus and stretch and achieve business objectives
• Identify and address training and development needs and ensure access to relevant tools, materials and coaching on effective selling and customer experience techniques to achieve business objectives and build bench strength
• Monitor and oversee effective KPIs and metrics, sales incentive plans and commission structures to motivate employees to increase sales, and  improve profits

Edging Lab Management

• On a daily basis, in collaboration with the Lab Supervisor oversee the operation of the edging lab production to ensure that the lab utilizes the Quality Manufacturing Process in the finishing of all eyewear to Unicomer standards create superior products that exceed customers’ expectations
• Ensure that the daily number of jobs to be traced are met and sent to external lab within 24 hours. Same applies for all finished single vision lenses.
• Identifies and investigates any reasons for problems within the lab and develops solutions to eliminate them
• Liaises with Lab Supervisor /Technician to ensure the lens matrix is updated and the right Single Vision powers are always in stock every two weeks.
• In collaboration with Lab Supervisor ensure Single Vision Power 1 remains in stock and management and weekly checks of the lens matrix conducted
• Ensure all Lab reports are completed punctually and analyse lab financial data and recommends steps which can be implemented to improve profitability

JOB SPECIFICATION:

QUALIFICATION/EDUCATION AND EXPERIENCE:

• Degree in Business Administration/Marketing or related discipline
• Minimum of three (3) years’ experience in an executive environment at the senior level preferably with commercial exposure.
• Experience in the Optical/Retail industry will be a distinct advantage.
• Computer Literate with proficiency in Microsoft Office Suite.

 

KNOWLEDGE, SKILLS AND ABILITIES

• Team player; being able to work with and influence cross-functional teams to perform.
• A positive, can do approach, one that wants to test new things and seeks continual improvement.
• Organized and possess the ability to manage and prioritize a demanding workload.
• Good analytical and problem solving skills, with strength in decision-making.
• Ability to interpret financial management accounts.
• Analytical and problem-solving skills.
  • The ability to work in a fast-paced environment, manage time and achieve targets;
  • Strong Commercial awareness
  • Strong interpersonal and communication skills
    • Commitment to excellence, particularly customer service
    • Entrepreneurial and leadership skills
    • Ability to work on own initiative
    • Strong work ethics
    • Results-oriented
    • Strong written and oral communication skills to effectively and efficiently articulate strategy and results.

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REGIONAL COMPLIANCE OFFICER

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DESCRIPTION

To function in the role of owner of the technical compliance functions and requirements of his/her specific entity(ies) of the Regional Group as it relates to AML/CFT compliance.

Applications are invited for the position of Regional Compliance Officer for our Freeport Location.

PURPOSE: To function in the role of owner of the technical compliance functions and requirements of his/her specific entity(ies) of the Regional Group as it relates to AML/CFT compliance. The Compliance Officer will provide technical hands-on support to the Regional Manager of Compliance with respect to a broad range of reporting requirements under the relevant AML/CFT legislative compliance frameworks. He/She will support the sound and efficient management of the AML/CFT compliance portfolios of the specific entity(ies) of the Regional Group towards the execution of the AML/CFT mandate of the Regional Legal and Compliance Department

DESCRIPTION OF THE CANDIDATE: The Compliance Officer will be expected to be proactive in the timely delivery of everyday and/or periodic compliance services to the Regional Manager of Compliance and to successfully implement the objectives of the Regional Legal and Compliance Department. The Compliance Officer must be able at all times to interpret and apply the current legal environment regarding AML/CFT compliance to ensure that each business unit and by extension each company for which he/she is responsible within the Regional Group adheres to compliance requirements under AML/CFT legislation.

DUTIES AND RESPONSIBILITIES:

• Update the Compliance Manual and Risk Assessment (in consultation with the Regional Manager of Compliance) to ensure efficiency and effectiveness and identify potential areas for improvement
• Maintain internal policies, procedures, controls and information systems in line with evolving compliance requirements
• Ensures that changes to the AML, Compliance Policies are implemented and monitored and that he/she and any relevant staff are capable of implementing these new and/or amended systems and procedures arising out of such amendments
• Ensures that best practices and standards are used in implementation of the AML Compliance policies and procedures
• Undertakes reviews (including testing) of compliance with internal AML/CFT policies, procedures, controls and information systems
• Monitor and report on compliance with the existing AML/CFT framework and the AML/CFT laws and regulations
• Monitor customer transactions and analyze and report suspicious activities
• Ensure that all suspicious activities are forwarded to the Financial Intelligence Unit (FIU) within the prescribed timeline
• Be the point of contact for the Regulator, the FIU and other third parties concerning money laundering, terrorist financing and related matters
• Be responsible for receiving and recording the receipt of the Internal Suspicious Activity Reports (ISARs) in the designated log
• Be responsible for investigating and gathering pertinent customer information and all other relevant documents in order to assess the validity of the suspicion
• Maintain records of all Internal Suspicious Activity Reports and External Suspicious Activity Reports forwarded to the FIU
• Respond and maintain records of all enquiries made by the FIU and any other Law Enforcement Authority;
• Administer pre-developed training employees
• Prepare reports on AML/CFT activities and submit to the Regional Manager of Compliance for submission to the Board of Directors
• Monitor adherence to Regulatory reporting requirements including up to date registration
• Monitor, update and disseminate the High Risk Jurisdiction Bulletin on the Financial Actions Task Force’s (FATF) and the Caribbean Financial Action Task Force (CFATF) lists of jurisdictions having deficiencies in their AML/CFT regime
• Monitor the United Nations Security Council List (UN1267); the Office of Foreign Assets & Control (OFAC List) and any other Order issued by the High Court of the respective jurisdiction, against the customer database and report confirmed matches
• Report every quarter to the FIU on the existence of accounts established for facilitating the financing of terrorism and/or sanction listed customers
• Manage and follow-up outstanding deficiencies arising out of internal and external assessments
• Generally assists the Regional Manager of Compliance as and when required with all matters related to the Regional Group’s AML Compliance Programme and clarifying the Regional Group’s AML/CFT compliance obligations and assists with the supervision and enforcement of AML/CFT procedures
• Any other relevant special compliance projects and/or compliance duties

QUALIFICATIONS/EDUCATION AND EXPERIENCE:

• A Graduate Degree or equivalent professional qualification in AML/CFT Compliance, Law, Finance, and/or law enforcement or related field
• AML/CFT Certification   (ACAMS, FIBA or similar certification)
• At least 3 years working experience in an AML/CFT Compliance environment which has control and reporting mechanisms and procedures.

KNOWLEDGE, SKILLS AND ABILITIES:

• A An ability to communicate effectively both orally and in writing
• An ability to work effectively both individually and as part of a team
• Excellent organizational skills
• Excellent technical and computer literacy skills with proficiency in Microsoft Office
• Knowledge and understanding of compliance procedures would be a distinct advantage
• A sound familiarity and understanding of marketplace AML/CFT issues and AML/CFT legislation and compliance procedures would be a distinct advantage.
• A high degree of professional ethics and integrity
• A high level of professionalism, self-motivation and sense of urgency in performing job responsibilities

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STORE SUPERVISOR

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DESCRIPTION

To maximize sales opportunity and profitability by delivering exceptional customer service and maintaining a motivated team in line with company policies and internal and external service standards.

PURPOSE: To maximize sales opportunity and profitability by delivering exceptional customer service and maintaining a motivated team in line with company policies and internal and external service standards.

DUTIES AND RESPONSIBILITIES:

• Monitors controllable expenses for the branch and makes recommendation to line manager.
• Analyzes all reports and takes steps to align improvements with KPI’s.
• Manages branch stock levels, adhering to company policies and guidelines with regards to stock control.
• Ensures the store is well merchandised and adheres to company standards such as cleanliness, pricing etc. Ensures all security systems are placed on high risk item
• Works with branch’s management team to co-ordinate the stocktaking activities of the branch in accordance with Company policy and ensures that all stock is labelled in conformance with Company guidelines.
• Ensures the safe and secure opening and closing of store and that only authorized personnel have access to keys and alarm panels.
• Ensures that customers receive a high standard of service, resolves conflicts in handling customer queries.
• Supervises the performance of staff to ensure that departmental goals are met; engage in staff training, discipline and motivating, and assign duties

QUALIFICATION/EDUCATION AND EXPERIENCE

• An Associate Degree and/or Diploma in Business Management Studies
• Certificate in Microsoft Office
• A minimum of three (3) years’ supervisory experience in customer service environment would be an asset

KNOWLEDGE, SKILLS AND ABILITIES

• Possess strong leadership skills, must be able to motivate and coach team, with a strong   sense of integrity
• Strongly goal-oriented, persistent and committed,
• Excellent written and oral communication and the ability to cope well in a stress-related environment
• Strong reporting, analytic and problem solving skills
• Ability to be flexible and multi task as  needs arise

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CREDIT SUPERVISOR-RECOVERIES

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DESCRIPTION

The incumbent will be responsible for supporting the credit team in the maintenance of a healthy credit portfolio by locating customers using either resources available within the company or external to the company

Applications are invited for the position of Credit Supervisor – Recoveries for our Credit Department.

PURPOSE: The incumbent will be responsible for supporting the credit team in the maintenance of a healthy credit portfolio by locating customers using either resource available within the company or external to the company

 DUTIES AND RESPONSIBILITIES:

• Utilize the various internal and external resources available to the company to locate customers who cannot be contacted via the information recorded in our systems.
• Identify and follow up on “next action” to be taken on all assigned accounts
• Manage the skip trace folder and other associated folders so as to ensure that all assigned accounts are effectively and efficiently actioning in a timely manner
• Negotiate and effect payment arrangements that will address the delinquency in the shortest possible time frame
• Consistently update all pertinent customer and account information into the system for the benefit of all
• Prepare daily, weekly and monthly reports as required for review by credit management
• Preparation of account statements re: legal action to be taken
• Support other members of the credit department in ensuring the maintenance of a healthy portfolio
• Ensure that internal and external customers consistently receive service that exceeds their expectation
• To perform any other reasonable and related duties as delegated from time to time by Management
• Liaise with the attorneys to follow up on customers for whom legal action has been taken
• Attend Court proceedings as may be required

QUALIFICATIONS/EDUCATION AND EXPERIENCE:

• Certificate/Diploma in Supervisory Management
• A minimum of three (3) years experience
• Five (5) GCE/CXC/CSEC Ordinary level passes including Mathematics and English Language

 KNOWLEDGE, SKILLS AND ABILITIES:

• Working knowledge of Microsoft Office Suite
• Knowledge of operations of a Credit environment would be an asset
• Experience working in a Legal Environment would also be an asset
• Must be organized, persistent and committed, able to cope well in stress-related environments and possess computer literacy skills
• Maintains a high standard of honest and ethical behaviour
• Ability to work without close supervision
• Ability to communicate effectively, in both oral and written forms
• Excellent interpersonal skills particularly tact and patience
• Good time management and organisational skills

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INTERNAL CONTROL SUPERVISOR

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DESCRIPTION

Responsible for giving support to the manager in ensuring that appropriate Internal controls and processes are in place throughout the business, and are being adhered to, to secure the assets of the business and reduce the risk of loss.

Applications are invited for the position of Internal Control Supervisor for our Finance Department.

PURPOSE: To ensure that appropriate Internal controls and processes are in place throughout the business, and are being adhered to, to secure the assets of the business and reduce the risk of loss

 DUTIES AND RESPONSIBILITIES:

• Maintains files to support all phases of perpetual and full stock counts performed
• Develops a quarterly perpetual stock count plan and submits to management for approval
• Addresses questions from employees about interpreting stock related and finance policies or how to handle specific situations that arise
• Supervises stock counts and cash count, to ensure that the company policies are being adhered to. prepares reports based on findings
• Assists branches with the monitoring of their stock and the investigation of variances
• Conducts an annual fixed asset physical count and ensure that all fixed assets acquisition and disposal are properly accounted for in accordance with company policy
• Reviews finance reports prepared by Internal Control to be given to general finance.
• Supervises the performance of finance clerks- internal control to ensure that departmental goals are met and assign duties accordingly
• Perform any other tasks assigned that will assist in achieving the purpose stated above and/or the company mission

QUALIFICATIONS/EDUCATION AND EXPERIENCE:

• CAT Certified and/or completion of at least Level II ACCA or equivalent
• At least 2 years’ experience in a supervisory capacity in an accounting environment

 KNOWLEDGE, SKILLS AND ABILITIES:

• A thorough understanding of accounting principles and procedures
• Attentiveness to detail
• Strong interpersonal and communication skills
• Good analytical skills
• Time management skills

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UNICOMER (TRINIDAD) LTD

UNICOMER (TRINIDAD) LTD

UNICOMER (TRINIDAD) LTD

UNICOMER (TRINIDAD) LTD

UNICOMER (TRINIDAD) LTD

UNICOMER (TRINIDAD) LTD

UNICOMER (TRINIDAD) LTD

UNICOMER (TRINIDAD) LTD

UNICOMER (TRINIDAD) LTD

UNICOMER (TRINIDAD) LTD

UNICOMER (TRINIDAD) LTD

UNICOMER (TRINIDAD) LTD

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