JetBlue Airways Vacancy

Viewing 0 reply threads
  • Author
    • #716613

      General Manager Vacancy JetBlue Airways

      JetBlue Airways Vacancy

      General Manager JetBlue Airways, Location: Piarco, Trinidad and Tobago, POS Port of Spain: Piarco International Airport ( JetBlue Airways )
      Employment Status: Full-Time Regular

      Position Expectations

      General Manager Airport Operations, JetBlue Airways – International

      Position Summary:

      The General Manager (GM) oversees the Customer Service/Airport Operations areas and sets the standard for customer experience. The GM is responsible for the operational performance of the station while achieving or exceeding the established performance measurements. Other responsibilities include coaching, counseling and developing current and potential leaders.

      Essential Responsibilities:

      Administer the budget of the station and develops cost savings ideas

      Participate in airport authority activities as well as attend regular airport meetings

      Ensure quality of customer service is in-line with the high expectations Customers have for JetBlue

      Develop short and long-term vision for department; demonstrates forward-thinking in planning and execution

      Participate in ad hoc committees; respond to ad hoc requests to establish, develop or re-visit guidelines, policies and/or procedures as they pertain to the operation or the Crewmembers

      Assist in establishing and maintaining the annual budget. Manage the Cost per Available Seat Mile (CASM), cost per departure and Crewmember productivity hours

      Responsible for safety programs at the station to ensure a safe workplace for Crewmembers and customers — responsible for meeting and local and state requirements

      Oversee daily operations, including coordinating and communicating with all departments in regards to operational integrity to improve communication and teamwork to drive efficiencies

      Act as Incident/Event Manager during irregular operations, and central point of contact for all station related operational decisions in conjunction/coordination with System Operations

      Partner with Director and Airports leadership team in strategy development including overseeing implementation plan(s)

      Maintain station operational performance goal monitoring and communications to appropriate departments

      Proactively review team performance and recommend enhanced operating practices and procedures to improve performance

      Develop balanced metrics to ensure the performance and prosperity targets for the team are achieved and continuously challenged

      Take a significant role in the recruitment and development of Crewleaders to support the growth and development

      Ensure Operations team readiness for response to significant non-routine operations and emergency events

      Other duties as assigned

      Is accountable to senior management for ensuring the safety and security of ground handling operations

      Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards

      Minimum Experience and Qualifications:

      High School Diploma or General Education Development (GED) Diploma

      Seven (7) years of leadership experience with direct responsibility for managing a large customer service operation

      One (1) year as a General Manager in Part 121 Domestic Passenger Airline

      Complete fluency in written and spoken English and in the official language of the country in which the position is located.

      Proficient with Microsoft Office including Word, Excel, Outlook, and Internet Explorer

      Ability to maintain a poised demeanor while working in a fast paced environment

      Ability to engage all people and all types of personalities and agendas

      Ability to establish credibility and to be decisive

      Ability to communicate clearly, concisely, logically and coherently at various levels within the organization

      Strong written and verbal communication skills

      Results oriented with the ability to balance other business

      Strong analytical, numerical, and reasoning abilities

      Ability to be hands on with Crewmembers, Customers, business partners and all other stakeholders

      Willing to travel and/or work variable hours, including weekends and irregular shifts

      Depending on location, may need to acquire and maintain

      Depending on location, may need to acquire and maintain a United States Customs Clearance

      Valid Visa to travel to the United States of America

      Pass a ten (10) year background check and pre-employment drug test

      Legally eligible to work in the country in which the position is located

      Preferred Experience and Qualifications

      Bachelor’s Degree

      One (1) year of Airline Operations experience

      Proven leadership ability with an emphasis on people skills

      Excellent organizational and planning skills

      Crewmember Expectations:

      Regular attendance and punctuality

      Potential need to work flexible hours and be available to respond on short-notice

      Well groomed and able to maintain a professional appearance

      When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

      Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

      Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System

      Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

      Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

      Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

      Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities


      Computer and other office equipment


      Ground service equipment, hand held radios, scanners, light emitting diode (LED) signs, mail and cargo equipment as necessary

      Working Environment:

      Office environment and airport environment

      Subject to weather and elevated noise levels

      Able to travel and/or work flexible shifts, including holidays and weekends

      Shift work and irregular hours due to irregular operations.

      Physical Effort:

      Position requires strenuous physical work, heavy lifting, pushing or pulling of objects 70-100 pounds occasionally and/or up to 50 pounds frequently. (Heavy)


      Click here to apply to the position General Manager Airport Operations, JetBlue Airways – International

      Subscribe to our YouTube channel

      Apply to more job vacancies here

      See articles on Trinidad and Tobago here

Viewing 0 reply threads
  • You must be logged in to reply to this topic.