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General Manager Vacancy JetBlue Airways

General Manager JetBlue Airways, Location: Piarco, Trinidad and Tobago, POS Port of Spain: Piarco International Airport ( JetBlue Airways )
Employment Status: Full-Time Regular

Position Expectations

General Manager Airport Operations, JetBlue Airways – International

Position Summary:

The General Manager (GM) oversees the Customer Service/Airport Operations areas and sets the standard for customer experience. The GM is responsible for the operational performance of the station while achieving or exceeding the established performance measurements. Other responsibilities include coaching, counseling and developing current and potential leaders.

Essential Responsibilities:

Administer the budget of the station and develops cost savings ideas

Participate in airport authority activities as well as attend regular airport meetings

Ensure quality of customer service is in-line with the high expectations Customers have for JetBlue

Develop short and long-term vision for department; demonstrates forward-thinking in planning and execution

Participate in ad hoc committees; respond to ad hoc requests to establish, develop or re-visit guidelines, policies and/or procedures as they pertain to the operation or the Crewmembers

Assist in establishing and maintaining the annual budget. Manage the Cost per Available Seat Mile (CASM), cost per departure and Crewmember productivity hours

Responsible for safety programs at the station to ensure a safe workplace for Crewmembers and customers — responsible for meeting and local and state requirements

Oversee daily operations, including coordinating and communicating with all departments in regards to operational integrity to improve communication and teamwork to drive efficiencies

Act as Incident/Event Manager during irregular operations, and central point of contact for all station related operational decisions in conjunction/coordination with System Operations

Partner with Director and Airports leadership team in strategy development including overseeing implementation plan(s)

Maintain station operational performance goal monitoring and communications to appropriate departments

Proactively review team performance and recommend enhanced operating practices and procedures to improve performance

Develop balanced metrics to ensure the performance and prosperity targets for the team are achieved and continuously challenged

Take a significant role in the recruitment and development of Crewleaders to support the growth and development

Ensure Operations team readiness for response to significant non-routine operations and emergency events

Other duties as assigned

Is accountable to senior management for ensuring the safety and security of ground handling operations

Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards

Minimum Experience and Qualifications:

High School Diploma or General Education Development (GED) Diploma

Seven (7) years of leadership experience with direct responsibility for managing a large customer service operation

One (1) year as a General Manager in Part 121 Domestic Passenger Airline

Complete fluency in written and spoken English and in the official language of the country in which the position is located.

Proficient with Microsoft Office including Word, Excel, Outlook, and Internet Explorer

Ability to maintain a poised demeanor while working in a fast paced environment

Ability to engage all people and all types of personalities and agendas

Ability to establish credibility and to be decisive

Ability to communicate clearly, concisely, logically and coherently at various levels within the organization

Strong written and verbal communication skills

Results oriented with the ability to balance other business

Strong analytical, numerical, and reasoning abilities

Ability to be hands on with Crewmembers, Customers, business partners and all other stakeholders

Willing to travel and/or work variable hours, including weekends and irregular shifts

Depending on location, may need to acquire and maintain

Depending on location, may need to acquire and maintain a United States Customs Clearance

Valid Visa to travel to the United States of America

Pass a ten (10) year background check and pre-employment drug test

Legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

Bachelor’s Degree

One (1) year of Airline Operations experience

Proven leadership ability with an emphasis on people skills

Excellent organizational and planning skills

Crewmember Expectations:

Regular attendance and punctuality

Potential need to work flexible hours and be available to respond on short-notice

Well groomed and able to maintain a professional appearance

When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System

Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities

Equipment:

Computer and other office equipment

Jetbridge

Ground service equipment, hand held radios, scanners, light emitting diode (LED) signs, mail and cargo equipment as necessary

Working Environment:

Office environment and airport environment

Subject to weather and elevated noise levels

Able to travel and/or work flexible shifts, including holidays and weekends

Shift work and irregular hours due to irregular operations.

Physical Effort:

Position requires strenuous physical work, heavy lifting, pushing or pulling of objects 70-100 pounds occasionally and/or up to 50 pounds frequently. (Heavy)

 

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