Green Dot Trinidad and Tobago CUSTOMER EXPERIENCE OPERATOR
The Green Dot Customer Experience Operator, predominantly through the answering of calls, is responsible for processing requests, preparing correspondence, and fulfilling the needs of the customers. The incumbent addresses queries and complaints with the goal of increasing customer satisfaction.
Qualification and Experience
Three (3) CXC O-Level subjects inclusive of Mathematics, and English. Computer Literacy or equivalent.
All certified forms of Customer Care Training will be an asset.
At least 12 months on-the-job experience in Customer Care. Proficiency in MS Office Suite with emphasis in Excel and Word. Proficient in the use of emails, and social media platforms.
Excellent written and verbal communication skills.
Ability to work both independently and in a team environment. Ability to work successfully in a fast-paced, deadline driven situation.
Interpersonal/human relations skills are critical.
Excellent typing and analytical skills along with commitment to professionalism in the conduct of duties.
All applications must be accompanied with résumés, additionally please state clearly the position for which you are applying. Submit to Green Dot Limited Via email to: firstname.lastname@example.org