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CUSTOMER SERVICE PROFESSIONAL AMPLIA COMMUNICATIONS LIMITED

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DESCRIPTION

Customer Service Professional AMPLIA COMMUNICATIONS LIMITED

 

KEY ACCOUNTABILITIES

• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
• Responsible for accurately completing application form in our CRM tool and other platforms using the necessary procedures and policies
• Upsell and cross-sell products and services to customers when appropriate
• Maintain procedures and processes for first level problem determination
• Follow up in a timely manner to ensure customer satisfaction
• Provide quick and effective communication of customer issues to superiors
• Make outbound customer calls to promote and sell Amplia Communications’ products
• May be required to attend and work company events providing face to face support, troubleshooting and demonstrating company products
• Answer inbound calls to the Customer Operations Department
• May be required to attend and work company events providing face to face support and demonstrating company products.

ABILITIES, EXPERIENCE, KNOWLEDGE AND SKILLS

• Contact Centre experience, inbound and outbound/telemarketing is an asset.
• Required to work on a 24hr rotational shift system that includes 4×10 overnight shifts, weekends and public holidays.
• Industry experience strongly desired.
• Proven track record of success in similar role.
• Exemplary Attendance and Punctuality
• Ability to handle difficult customer situations and drive positive customer experience

 

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