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      The Senior Voice Engineer will be responsible for playing a leading role in the design, deployment, operation and maintenance of AMPLIA Communications Ltd voice infrastructure.


      • Responsible for design, deployment, operation and maintenance of AMPLIA’s telephony network and infrastructure inclusive of switching and signalling components and telephony based applications and servers.
      • Takes lead on project management in relation to any upgrades or implementations related to AMPLIA’s Telephony infrastructure.
      • Implements service deployment for internal and external customers on telephony infrastructure via configuration or installation of services for Hosted PBX, Voice Trunks, Voicemail, Contact Center platforms.
      • Lead all aspects of the implementation of Fixed Number Portability.
      • Takes lead on ensuring continuous availability of telephony services by ensuring monitoring, reporting, support and maintenance processes are optimized.
      • Evaluate, design and implement any migration, redundancy, disaster recovery, business continuity and long-term growth options.
      • Takes lead on ensuring accurate and updated documentation of all telephony infrastructure resources and equipment.
      • Develops and maintains capacity planning measures to ensure network and trunk resources afford the highest quality of existing and forecasted services.
      • Works with enterprise customers, international and local carriers to resolve issues beyond our internal control.
      • Works with internal support teams to identify recurrent telephony related issues, identify and develop troubleshooting guidelines with corresponding resolution paths.
      • Be the escalation point for voice related residential, enterprise, local carrier and international carrier issues.
      • Take lead on ensuring voice performance metrics and properly monitored and reported.
      • Takes lead on ensuring billing systems for voice services are fully operational and also providing any billing reconciliation reports required.
      • Research, gather and compile relevant technical information, including key cost elements, to enhance, modify and maintain core domestic and international network, data systems and telecommunications systems.
      • Assist in the development of strategic network plans by studying company requirements and growth plans, and by designing and engineering network systems and feature functionality.
      • Maintain customer service by studying customer satisfaction surveys, solving problems and developing technical system improvements.
      • Assist in technical components of all regulatory submissions, for both the existing network and planned network enhancements.
      • Assist in preparation for disasters by identifying potential problems, developing response plans and managing crises.
      • Actively participate in all technical and engineering meetings, providing insightful and strategic contributions to all network planning troubleshooting or other technical / engineering issues.
      • Protect the organization’s value by keeping information confidential, securing network facilities and operations.


      • BSc Engineering/Computer Science/Information Technology/equivalent – required, unless adequate experience is delivered
      • 5 years plus Voice/Telephony engineering experience in the Telecommunications industry with extensive knowledge of PSTN and protocols – SS7, SIP, ISDN, CAS, VOIP, PRI Soft switches and SBCs
      • Cisco CCVP, Avaya Certification or equivalent certification with experience administering Carrier Class or enterprise PBXs – Avaya, Cisco
      • Working knowledge of Microsoft Project, Visio, Excel
      • Commitment to work on a 24-hour on-call basis
      • Experience working with Media Gateway Controllers, Trunking Gateway, SIP,SS7, VOIP and traditional call flows and signalling protocols which include: MGCP, SCCP, H.323/SIP/H.248, RTP, Voice TDM including: ISDN, T1/T3, DTMF, FXS/FXO.
      • Experience with embedded operating systems, Linux, Solaris, and Windows operating systems, relational databases, and routing protocols
      • Strong hands-on knowledge of SIP, RTP and TCP/IP protocols
      • Strong understanding of VoIP QoS issues and mitigation strategies
      • Ability to perform SIP debugging with Wireshark and other tools. Capture and analyze SIP and RTP traces to isolate and resolve issues
      • Experience with Session Border Controllers (SBC), Softswitches and SIP servers
      • Must be able to multi-task and work efficiently in time sensitive, high pressure situations


      • Vehicle required for position as driving to customer sites/POP locations and periodic visits to the outside plant network will be required.
      • Long hours beyond usual work hours may be required.
      • Emergency and planned mainatenance activities during off hours may be required.

      Apply Now

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