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AMPLIA SENIOR VOICE ENGINEER VACANCY

SENIOR VOICE ENGINEER AMPLIA COMMUNICATIONS LIMITED

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DESCRIPTION

SENIOR VOICE ENGINEER

 

JOB SUMMARY

The Senior Voice Engineer will be responsible for playing a leading role in the design, deployment, operation and maintenance of AMPLIA Communications Ltd voice infrastructure.

KEY ACCOUNTABILITIES

• Responsible for design, deployment, operation and maintenance of AMPLIA’s telephony network and infrastructure inclusive of switching and signalling components and telephony based applications and servers.
• Takes lead on project management in relation to any upgrades or implementations related to AMPLIA’s Telephony infrastructure.
• Implements service deployment for internal and external customers on telephony infrastructure via configuration or installation of services for Hosted PBX, Voice Trunks, Voicemail, Contact Center platforms.
• Lead all aspects of the implementation of Fixed Number Portability.
• Takes lead on ensuring continuous availability of telephony services by ensuring monitoring, reporting, support and maintenance processes are optimized.
• Evaluate, design and implement any migration, redundancy, disaster recovery, business continuity and long-term growth options.
• Takes lead on ensuring accurate and updated documentation of all telephony infrastructure resources and equipment.
• Develops and maintains capacity planning measures to ensure network and trunk resources afford the highest quality of existing and forecasted services.
• Works with enterprise customers, international and local carriers to resolve issues beyond our internal control.
• Works with internal support teams to identify recurrent telephony related issues, identify and develop troubleshooting guidelines with corresponding resolution paths.
• Be the escalation point for voice related residential, enterprise, local carrier and international carrier issues.
• Take lead on ensuring voice performance metrics and properly monitored and reported.
• Takes lead on ensuring billing systems for voice services are fully operational and also providing any billing reconciliation reports required.
• Research, gather and compile relevant technical information, including key cost elements, to enhance, modify and maintain core domestic and international network, data systems and telecommunications systems.

• Assist in the development of strategic network plans by studying company requirements and growth plans, and by designing and engineering network systems and feature functionality.
• Maintain customer service by studying customer satisfaction surveys, solving problems and developing technical system improvements.
• Assist in technical components of all regulatory submissions, for both the existing network and planned network enhancements.
• Assist in preparation for disasters by identifying potential problems, developing response plans and managing crises.
• Actively participate in all technical and engineering meetings, providing insightful and strategic contributions to all network planning troubleshooting or other technical / engineering issues.
• Protect the organization’s value by keeping information confidential, securing network facilities and operations.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• BSc Engineering/Computer Science/Information Technology/equivalent – required, unless adequate experience is delivered

• 5 years plus Voice/Telephony engineering experience in the Telecommunications industry with extensive knowledge of PSTN and protocols – SS7, SIP, ISDN, CAS, VOIP, PRI Soft switches and SBCs
• Cisco CCVP, Avaya Certification or equivalent certification with experience administering Carrier Class or enterprise PBXs – Avaya, Cisco
• Working knowledge of Microsoft Project, Visio, Excel
• Commitment to work on a 24-hour on-call basis
• Experience working with Media Gateway Controllers, Trunking Gateway, SIP,SS7, VOIP and traditional call flows and signalling protocols which include: MGCP, SCCP, H.323/SIP/H.248, RTP, Voice TDM including: ISDN, T1/T3, DTMF, FXS/FXO.
• Experience with embedded operating systems, Linux, Solaris, and Windows operating systems, relational databases, and routing protocols

• Strong hands-on knowledge of SIP, RTP and TCP/IP protocols
• Strong understanding of VoIP QoS issues and mitigation strategies
• Ability to perform SIP debugging with Wireshark and other tools. Capture and analyze SIP and RTP traces to isolate and resolve issues
• Experience with Session Border Controllers (SBC), Softswitches and SIP servers
• Must be able to multi-task and work efficiently in time sensitive, high pressure situations

WORKING CONDITIONS & ENVIRONMENT

• Vehicle required for position as driving to customer sites/POP locations and periodic visits to the outside plant network will be required.
• Long hours beyond usual work hours may be required.
• Emergency and planned mainatenance activities during off hours may be required.
  

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AMPLIA SENIOR VOICE ENGINEER VACANCY

 

 

 

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