Application Deadline: 10/05/2020. Click the link for details. Team Lead Deskside Services Support, Royal Bank of Canada, Full-time. What is the opportunity? As the Team Lead Deskside Services Support you will interface with Information Technology and business representatives including IT management, IT technical staff, vendors, and business management. You will communicate effectively team performance, technical issues, and upcoming team changes. In particular, this position will have a key partnership with the Technical Service Desk (TSD) team and will be expected to fully coordinate on customer impact issues and resolution steps. In addition, you will maintain reporting on Deskside Services Support team performance and customer technical resolution trends, to analyze for potential process or technical change.