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Digicel Experience Store Associate Vacancy

Digicel Experience Store Associate Vacancy

Apply Now

Experience Store Associate

Company Name Digicel Group 

Company Location Port-of-Spain, TT

Job Title: Experience Store Associate

Location: Trinidad- C3 Branch

Why You’ll Enjoy This Role

As the Experience Store Associate, you will be responsible for guiding, advising, selling, and setting up customers’ new products. You will perform other roles within the Store such as maintaining visual merchandising or assisting team members.

You are highly skilled at uncovering customers’ needs, then following through with enlightening solutions. You stay on top of news about products and initiatives, ready to apply your learning in customer interactions. Your success is measured by team and individual productivity as well as overall store performance. You’re proud to represent Digicel, and you get great satisfaction from helping customers develop lifelong relationships with Digicel.
What You’ll Be Doing

• Continuously seeks and capitalizes on opportunities to exceed the expectations of customers
  (internal and external) by placing a keen interest on understanding and effectively resolving customer-impacting issues in a professional and result-oriented manner.
• All Experience Store Associates will be responsible for, but not limited to, the following;

• Greet Customers within 60 seconds of entry
  • Direct Customers to the appropriate service/sales area
  • Queue management – understand the reason for the customers visit and log them appropriately in the Company’s subscribed software
• Complete the following Sales transactions:
  • Handset Sales
  • Device Sales
  • SIM Sales
• Complete the below Services
  • Plan Activations
  • SIM replacement
• Ensure the effective turnaround time of all queries in accordance with Service Level Targets set by the Experience Store Manager.
• Bill Payment (Receive all cash and non-cash bill payments and apply to customer’s account accordingly and adhere to cash management processes.)
• Top up sales
• Experience Store Associates will be expected to assist customers, both consumer and corporate, in resolving the below queries with the respective Service Level Agreements:

• Bill Queries
• Repair Submission
• Repaired handset Collection
• Account Change Requests
• Handset Troubleshooting requests
• Call Detail Requests
• Showcase the benefits, value, and usefulness of Digicel products to make them desirable to potential customers
• Boost sales by facilitating in-store demonstrations.

• • Meet Sales targets set by the Experience Store Manager
  • Ensure that all customer queries and interaction are logged for effective reporting. (This should be effectively managed by the supervisor)
  • File all forms and letters used and received on a daily basis.
  • Answer all emails sent to the Digicel Front Office Inbox. Also ensuring all letters received from customers are actioned within the stipulated timeframe.
  • Meet and interact with customers in a professional and courteous manner maintaining the Digicel Brand.
  • Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.
  • Working safely is a continuing condition of employment. Digicel (Trinidad and Tobago) Ltd. is committed to establishing and maintaining a safe and healthy working environment and considers safety to be an integral aspect of every job function. As a condition of your employment, you will be required to observe and fully comply with all HSE rules / policies / procedures and applicable legislative provisions as well as wear the appropriate Personal Protective Equipment (PPE) where and when applicable.

What You’ll Need To Succeed In This Job

Qualifications:

• • Minimum of five (5) O’levels passes (including Math and English) or equivalent combination of education and experience.
  • At least 1-3 years’ experience performing similar role / duties.
  • Experience in and with the mobile telecommunications sector would be considered a valuable asset.
  • An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements

Functional Skills

• Attentive to detail
• Self-motivated and result-oriented approach to work
• Strong organizational skills
• Ability to multi-task and deliver against competing priorities
• Ability to build strong relationships and work as part of inter-disciplinary teams
• Ability to strive in a fast-paced and demanding service environment
• Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job
• Confidentiality and trustworthiness
• Initiative and resourcefulness in the conduct of duties
• Strong communication (oral and written) and interpersonal skills
• Ability to relate to a diverse working environment

Digicel Experience Store Associate Vacancy

Apply Now

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