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BEACON INSURANCE VACANCY

BEACON INSURANCE CUSTOMER SERVICE REPRESENTATIVE/CASHIER – NORTH WEST PREMIUM FINANCE LIMITED

DESCRIPTION

The Customer Service Representative/Cashier (CSR) primary role is to assist in receipt of payments and down payments to accounts.

 

Responsibilities

Cash/Collections Activities – The incumbent is responsible for:
• Appropriate Greeting of customers and visitors to the company.
• Collection of payments by accepting cash, check, or debit payments from customers; making change for cash customers.
• Verification of credit acceptance by reviewing and recording driver’s license number; operating credit card/debit card authorization system.
• Issuance of receipts, refunds, credits, or change due to customers.
• Processing of credit refunds and payments accepted through Beacon offices/agencies to customer accounts.
• Processes postdated checks on a timely basis to ensure customer loans remain in good standing (not delinquent).
• Daily submission and reconciliation of cashier report.
• Balances cash drawer by counting cash at beginning and end of work and tallying against receipts issued
• Assist in making collections calls where capacity allows.

Administrative Activities – The incumbent is responsible for:
• Scanning of loan documents onto Lansa and dispatch of mail where required.
• Correct inaccurate information which may appear in client accounts/update client contact information/data where applicable.
• Any other project and duties as assigned.

Customer Support
• Respond to sales personnel and brokers and queries on client history, account status, and other customer service issues.
• Develop and maintain relationships with other supporting branches.

Qualifications & Organisational Skills

• Minimum of five (5) CSEC subjects with Mathematics and English at CXC level minimum grade two (2).
• Good written, oral and reading communication skills in order to accurately obtain, interpret and transcribe a variety of communications and instructions.
• Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel) is required.
• This position requires excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.
• Incumbent must be multitask oriented, organized, set priorities and meet deadlines and take pride in one’s work.

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