Royal Castle Vacancies July 2020

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      claudettepan
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      Royal Castle Vacancies July 2020

       

      Royal Castle Vacancies July 2020

      Royal Castle Vacancies July 2020

      Customer Experience Officer

      Royal Castle Limited is seeking applications from suitably qualified candidates for the following professional position:

      CUSTOMER EXPERIENCE OFFICER

      Apply Now

      KEY RESPONSIBILITIES & DUTIES 

      • Responds to customer complaints using multiple channels including telephone, email, in person interactions, social media and messaging applications (e.g. whatsapp).
      • Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, thinking outside the box, implementing solutions, and when necessary escalating unresolved problems.
      • Assists in the design and implementation of CX related programs based on the needs of the organization such as Customer Journey Mapping, CSAT Surveys and customer engagement activities, both internal and external.
      • Analyses data to report on trends and customer feedback.
      • Assists in the development of processes and procedures to enhance the customer experience and the efficiency of the CX team.
      • Conduct CX Audits at key touch points in the business i.e. Stores, Social Media etc.
      • Prepares weekly reports on customer complaints, customer sentiments and CX Audits.
      • Assists with general administrative/clerical duties including printing, copying, filing etc.

      KNOWLEDGE, SKILLS AND ABILITIES

            Knowledge: 

      • Customer Service and Relationship Management principles
      • Conflict Resolution Techniques
      • Microsoft Office Suite

      Ability to:

      • Utilize active listening skills and ask probing questions
      • Communicate effectively at all levels (written and verbal)
      • Think strategically and proactively solve problems
      • Develop and maintain good working relationships
      • Work well under pressure

      EDUCATION AND EXPERIENCE

      • Minimum qualification of an undergraduate degree in Business Administration, Marketing, Communication or other equivalent certification

      OR

      A combination of relevant experience and qualifications

      • Minimum of three (3) years’ Customer Service experience in a similar role for a medium to large organization
      • Experience in the restaurant industry would be considered an asset

      All applications are to be submitted no later than August 14th, 2020

      E-mail: recruitment@royalcastle-tt.com

      Please specify “Customer Experience Officer” in the subject

      OR

      Human Resources Manager

      Royal Castle Limited

      #1-5 Race Course Road, Carapo

      Arima

      Apply Now

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      Royal Castle Vacancies July 2020

      Restaurant Supervisor- Tobago

      Royal Castle Limited is seeking applications from suitably qualified candidates for the following Supervisory position: 

      RESTAURANT SUPERVISOR – TOBAGO

      Apply Now

      KEY RESPONSIBILITIES & DUTIES 

      • Ensures that the highest level of quality is established and maintained as it pertains to products and customer service.
      • Monitors all costs associated with operating the Outlet, within approved parameters.
      • Controls inventory levels and takes measures to prevent wastage within the restaurant.
      • Ensures that the Outlet is fully equipped to function efficiently.
      • Coordinates the collection and deposit of sales in accordance with Company policies and procedures.
      • Handles customer complaints efficiently and professionally and reports all complaints to the District Manager.
      • Ensures that all promotional material is prominently displayed within the Outlet and staff are knowledgeable about the details on same.
      • Improves sales, customer relations and product and service quality.
      • Reports all matters related to equipment failure, electrical, plumbing and signage to the relevant department in a timely manner.

      KNOWLEDGE, SKILLS AND ABILITIES 

            Knowledge: 

      • Inventory management and stock control
      • Sound numeric skills
      • Customer service
      • Health and Safety best practices
      • Advanced analytical, organizational and interpersonal skills

      Ability to:

      • Work with a high degree of accuracy and efficiency to meet deadlines
      • Be proactive in identifying gaps and proposing improvements
      • Multitask and prioritize tasks while maintaining efficiency
      • Function in a multi-disciplined team environment
      • Critically analyse and solve problems
      • Maintain a professional and object disposition

      EDUCATION AND EXPERIENCE

      • Minimum qualification of five (5) CXC O’ Levels
      • Minimum of three (3) years’ Supervisory experience within the customer service industry
      • Restaurant experience would be considered an asset

      All applications are to be submitted no later than July 5th, 2020

      E-mail: recruitment@royalcastle-tt.com

      Please specify “Restaurant Supervisor – Tobago” in the subject

      OR

      Human Resources Manager

      Royal Castle Limited

      #1-5 Race Course Road, Carapo

      Arima

      Apply Now

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      Royal Castle Vacancies July 2020

      Restaurant Supervisor- South

      Royal Castle Limited is seeking applications from suitably qualified candidates for the following Supervisory positions:

      RESTAURANT SUPERVISOR – SOUTH

      Apply Now

      KEY RESPONSIBILITIES & DUTIES 

      • Ensures that the highest level of quality is established and maintained as it pertains to products and customer service.
      • Monitors all costs associated with operating the Outlet, within approved parameters.
      • Controls inventory levels and takes measures to prevent wastage within the restaurant.
      • Ensures that the  Outlet is fully equipped to function efficiently.
      • Coordinates the collection and deposit of sales in accordance with Company policies and procedures.
      • Handles customer complaints efficiently and professionally and reports all complaints to the District Manager.
      • Ensures that all promotional material is prominently displayed within the Outlet and staff are knowledgeable about the details on same.
      • Improves sales, customer relations and product and service quality.
      • Reports all matters related to equipment failure, electrical, plumbing and signage to the relevant department in a timely manner.

      KNOWLEDGE, SKILLS AND ABILITIES

            Knowledge: 

      • Inventory management and stock control
      • Sound numeric skills
      • Customer service
      • Health and Safety best practices
      • Advanced analytical, organizational and interpersonal skills

      Ability to:

      • Work with a high degree of accuracy and efficiency to meet deadlines
      • Be proactive in identifying gaps and proposing improvements
      • Multitask and prioritize tasks while maintaining efficiency
      • Function in a multi-disciplined team environment
      • Critically analyse and solve problems
      • Maintain a professional and object disposition

      EDUCATION AND EXPERIENCE

      • Minimum qualification of five (5) CXC O’ Levels
      • Minimum of three (3) years’ Supervisory experience within the customer service industry
      • Restaurant experience would be considered an asset

      All applications are to be submitted no later than July 5th, 2020

      E-mail: recruitment@royalcastle-tt.com

      Please specify “Restaurant Supervisor – South” in the subject

      OR

      Human Resources Manager

      Royal Castle Limited

      #1-5 Race Course Road, Carapo

      Arima

      Apply Now

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      Royal Castle Vacancies July 2020

      Facilities Assistant

      Royal Castle Limited is seeking applications from suitably qualified candidates for the following position:

      FACILITIES ASSISTANT

      Apply Now

      KEY RESPONSIBILITIES & DUTIES 

      • Performs basic duties including painting, changing ceiling tiles and cleaning the façade of Company facilities.
      • Maintains the cleanliness of outside spaces such as parking lots and sidewalks.
      • Cleans up after events.
      • Transports equipment, machines and building materials for company events, construction of new Outlets etc.
      • Completes minor facility repairs including plastering, woodworking, door lock repairs etc.
      • Responds to all facilities requests in a timely and professional manner.
      • Assists tradesmen with minor maintenance and repairs.
      • Completes change outs of suspended ceiling tiles, where applicable.
      • Maintains the cleanliness of assigned Company vehicle(s) and completes daily vehicle checklists for upkeep of same.
      • Performs any other related tasks as directed by the Facilities Manager or his/her designate.

      KNOWLEDGE, SKILLS AND ABILITIES 

            Knowledge of: 

      • Driving a Heavy T vehicle
      • Proper lifting techniques
      • Basic tools
      • Defensive Driving would be considered an asset

      Ability to:

      • Develop and maintain good working relationships
      • Efficiently manage time while working in a fast paced and dynamic environment
      • Multi-task while maintaining efficiency
      • Maintain a positive and willing mindset
      • Work and deliver results in a multi-disciplined team

      EDUCATION AND EXPERIENCE 

      • Minimum qualification of a Trade school certification or other equivalent certification from an accredited institution

      OR

      • A combination of relevant experience and qualifications
      • Should be a holder of a Heavy T Driver’s Permit

      All applications are to be submitted no later than August 4th, 2020

      E-mail: recruitment@royalcastle-tt.com

      Please specify “Facilities Assistant” in the subject

      OR

      Human Resources Manager

      Royal Castle Limited

      #1-5 Race Course Road, Carapo

      Arima

      Apply Now


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