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Customer Service Representative (Remote) – $30,000/year USD

Customer Service Representative (Remote) – $30,000/year USD

Crossover for Work

Location Port-of-Spain, TT

Apply Now

Remote-work is quickly becoming the default option for high-tech jobs. Crossover is the platform for top-paying, full-time, long-term remote work, and now is a great time to get onboard. We are growing rapidly across nearly 50 different job positions.

This listing is for our L1 Customer Support Agent position, but we have found great applicants often have a current title of Customer Service Representative or similar, so don’t be confused about that difference, we are glad you found us. Hit “Apply Now” to learn more about this exciting opportunity.

Are you the person that friends and family turn to for help with their technology problems? Are you interested in learning something new every day and mastering new enterprise software products each month?

Crossover consistently ‘wows’ its customers with the quality of support we provide and is growing at a very exciting pace. Join our front-line support team to see how interesting and challenging we’ve made L1 support using cutting-edge technology and an innovative process.

We’ve learned that the best customer support agents are smart individuals who love to soak up new knowledge and enjoy using their expertise to solve challenging customer problems. The weekly investments we make in our team’s professional development is what drives customer satisfaction as well as our agent happiness.

Key responsibilities:

 

• Be online for one of three daily shifts, as part of a team providing 24×7 global support.
• Take ownership of support incidents and use all available resources and knowledge to resolve them.
• Consistently improve the quality of your work by internalising the feedback and coaching you receive from regular reviews of your completed tickets.

Candidate requirements:

 

• Ability to communicate confidently with tech-savvy customers using perfect written and spoken English.
• Familiarity with a range of enterprise software solutions including Sharepoint and SQL and be comfortable in conversations with IT professionals and technical customers.
• Experience troubleshooting and solving technical problems.
• Customer advocacy, empathy and keen attention to detail.

Nice to have:

 

• Experience in a technical support role covering enterprise software products.
• An education focused on Computer Science, MIS or similar technical disciplines.
• We believe that the candidates who will succeed in this role come from an array of technical backgrounds and our selection process entails demonstrating that you can become an expert on one of our real products and that you can solve some real problems that our customers have reported in the past. This is a great way to show off your skills while at the same time getting a taste for what the real-work is like

What you will be doing:

Solving the difficult customer problems that our AI bot was unable to help them with.

Use voice and written communications to ask insightful questions that get to the root cause of the customer’s problem.

Generating solutions using your deep product knowledge and our rich knowledge bases

Spending over 20% of your time learning, improving your ability to support the products you know and expanding the breadth of products you can support.

What you will NOT be doing:

Getting bored answering simple questions for the same product each day.

Working on easy and simple tickets such as resetting passwords.

Specialising on one single product or technology stack.

Working alone and avoiding live customer interaction.

Analysing, writing or debugging source code.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
What to expect next:

• You will receive an email with a link to start your self-paced, online job application.
• Our hiring platform will guide you through a series of online “screening” assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.
• You will be paired up with one of our recruiting specialists who can answer questions you might have about the process, role, or company, and help you get to the final interview step.

Important! If you do not receive an email from us:

• First, emails may take up to 15 minutes to send, refresh and check again.
• Second, check your spam and junk folders for an email from Crossover.com, mark as “Not Spam” since you will receive other emails as well.
• Third, we will send to whatever email account you indicated on the Apply form – by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.
• If all else fails, just visit https://jobs.crossover.com directly, search for this job, and click “Apply Now”.

Customer Service Representative (Remote) – $30,000/year USD

Apply Now

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About Crossover for Work

Information Technology & Services, Austin, TX

Overview

Crossover’s mission is to democratise access to impactful, high-paying jobs. We recruit and screen only people with exemplary skills and drive to work with the world’s best businesses. With our scenario-based testing model, we match top talent around the world with opportunities to manage all types of initiatives, from software development to quality assurance to growing solution road maps. We have over 3,500 partners in more than 116 countries. Everyone has their own Crossover story… What will yours be? See what our partners have to say about working at Crossover:

Website

http://www.crossover.com

Industry Information Technology & Services

Company size 1,001-5,000 employees

Headquarters Austin, TX

Type Privately Held

Founded 2014

Specialities Human Resources, Technology, Information Technology, Remote Jobs, Software Development, and Jobs

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