Sweet TnT Magazine Trinidad and Tobago Culture
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Cable & Wireless Communications Vacancy
Cable & Wireless Communications Vacancy
Customer Loyalty Specialist
Cable & Wireless Communications Port-of-Spain, Trinidad and Tobago
Apply Now
About the job
Purpose of the Role
As a Customer Loyalty Specialist; the candidate must engage with customers requesting cancelation of service and therefore need to listen to the customer’s concerns, build a rapport with the customer and take ownership of resolving the customer’s issue/s to the end while utilizing the available Retention toolkit to persuade them to keep their services with Flow; while providing the highest quality of customer service
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Main Responsibilities
- Answer calls from customers requesting cancellation of service within the set service level.
- Take ownership of building a relationship with the customer and be the key point of contact until all pending issues are resolved.
- Utilize available toolkit to persuade customers to retain existing services.
- Close the loop on customer issues by driving the resolution process end to end, while keeping the customer informed of progress until issue is resolved.
- ·Achieve KPI’s such as Save rate, Survival rate, cost to save, TNPS among the other operational metrics
- Adhere to all processes and protocols in the dispensation of daily duties.
Job Details
Seniority Level
Entry level
Industry
- Telecommunications
Employment Type
Full-time
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